Operational Services Manager
6 days ago
We are looking for an experienced Operational Services Manager to manage our customer service operations. As a key member of our team, you will be responsible for overseeing daily operations, managing budgets, and developing strategies to meet client metrics.
Your key responsibilities will include:
- Managing day-to-day operations, including workforce management and budgeting
- Coordinating regular meetings with team members to discuss performance and address concerns
- Ensuring compliance with quality, efficiency, and productivity standards
- Developing and implementing operational plans to achieve business objectives
To succeed in this role, you should have:
- A minimum of 10 years of experience in a BPO contact center environment, preferably in a leadership role
- Proven track record of meeting or exceeding client metrics and KPIs
- Strong planning, forecasting, problem-solving, and analytical skills
Key Responsibilities
This role requires strong leadership, communication, and problem-solving skills. You should be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
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