Operations Manager
5 days ago
• Involvement in transition of new projects, responsible to co-ordinate with client, getting trained in new project/provide training to the team, getting the manual training and instruction documents from the client.
• Monitoring the progress of the project, scheduling the call with the client whenever required.
• Keeping the track of Productivity and Quality of team members and providing regular feedbacks.
• Preparing the client/internal reports and maintaining the turnaround time.
• Operations Management: Framing work direction and plan for the client partners after thorough assessment of their capabilities. Discussing production numbers, strategies and customer issues logged with the client in the weekly conference call and issue action items around them.
• Setting up targets, SOP & SLA and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
• Process Management: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
• Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
• Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity.
Mid-Senior level
Employment typeFull-time
Job functionManagement, Customer Service, and Health Care Provider
IndustriesTelephone Call Centers
#J-18808-Ljbffr-
Marketing Coordinator
3 days ago
Taguig, National Capital Region, Philippines BingoPlus Offline Operations Full timeAt BingoPlus Offline Operations, we are seeking a highly skilled and motivated Marketing Activations Specialist/Coordinator to join our team.The ideal candidate will be responsible for assisting various coordinations on the ideation and implementation of in-store/region wide/nationwide marketing activation projects of the Offline Operations. Key...
-
Marketing Activations Specialist/Coordinator
3 days ago
Taguig, National Capital Region, Philippines BingoPlus Offline Operations Full timeMarketing Activations Specialist/CoordinatorTaguig, National Capital Region, PhilippinesThe ideal candidate will be responsible for assisting various coordinations on the ideation and implementation of in-store/region wide/nationwide marketing activation projects of the Offline Operations. Provide administrative support by performing other related tasks...
-
Retail Marketing Associate
3 days ago
Taguig, National Capital Region, Philippines BingoPlus Offline Operations Full timeAbout the RoleAs a Marketing Activations Specialist/Coordinator at BingoPlus Offline Operations, you will play a key role in driving the success of our marketing initiatives.Key responsibilities include:Developing and executing marketing campaigns that meet business objectivesCollaborating with cross-functional teams to ensure seamless project...
-
Activation Specialist Lead
3 days ago
Taguig, National Capital Region, Philippines BingoPlus Offline Operations Full timeJob DescriptionAs a Marketing Activations Specialist/Coordinator at BingoPlus Offline Operations, you will play a crucial role in driving the success of our in-store and nationwide marketing initiatives.Key responsibilities include:Developing and executing marketing strategies that meet business objectivesCollaborating with cross-functional teams to ensure...
-
Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Smartworks HROD Consultancy Full timeShareJob DescriptionGovernment Mandated BenefitsMaternity & Paternity Leave, Sick Leave, Vacation LeaveDescriptionI. Strategic Planning and Optimization:Planning and optimizing delivery routes to minimize costs, fuel consumption, and transit times.Forecasting demand and ensuring sufficient fleet capacity to meet customer needs.Efficiently allocating trucks,...
-
Operations Manager
4 weeks ago
Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full timeRole Name: Operations ManagerCompany Overview: Call Center/ IT-Enabled Service/ BPOJob Responsibilities:This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Operations Strategy and Planning:Contribute positively and effective to a new BPO Supervise agents,...
-
Operations Manager
1 week ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeRole Name: Operations ManagerCompany Overview: Call Center/ IT-Enabled Service/ BPOJob ResponsibilitiesThis position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.Operations Strategy And PlanningContribute positively and effectively to a new BPO.Supervise agents,...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeEducational Background: B.S NursingQualifications: 8+ years of related experience or equivalent combination of education and experiencerequired to include 2+ years of direct clinical care OR 2+ years of casemanagement/utilization management required. Bachelor's degree in nursing (BSN) from accredited college or university or equivalentwork experience...
-
Operations Manager
6 days ago
Taguig, National Capital Region, Philippines Myglit Full timeMyglit, a leading provider of innovative solutions, is seeking an experienced Operations Manager to lead its retail account team.Job Description:Manage and supervise a team of agents for a retail accountFoster a dynamic work environment that encourages collaboration and growthAnalyze data and facilitate coaching to drive performance improvementAct as liaison...
-
Operations Manager
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeEducational Background: B.S NursingQualifications: 8+ years of related experience or equivalent combination of education and experiencerequired to include 2+ years of direct clinical care OR 2+ years of casemanagement/utilization management required. Bachelor's degree in nursing (BSN) from accredited college or university or equivalentwork experience...
-
Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Team Ives - Virtual Insurance Advisor Full time**Job Title:** Operations ManagerAt Team Ives - Virtual Insurance Advisor, we are seeking a highly motivated and organized individual to join our team as an Operations Manager.**Key Responsibilities:**Manage a small team of consultants to ensure smooth operations.Bring in new talent by hiring people who share our company values.**Requirements:**College...
-
Operations Manager
4 days ago
Taguig, National Capital Region, Philippines DemoPower Philippines Inc Full timeDemoPower Philippines Inc is seeking an experienced Operations Manager to oversee the day-to-day activities of our logistics department. In this role, you will be responsible for optimizing processes and operations to improve efficiency and reduce costs.Responsibilities:Developing and implementing process improvements to increase productivity and reduce...
-
Operations Manager
2 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the JobThe Merchant Operations Supervisor will oversee the onboarding process for merchant partners, identify potential risks in current processes, and provide insights to stakeholders. This role requires a person who is comfortable mentoring and guiding a team, working with people across the organization, and focused on improving processes and issues...
-
Operations Manager
2 days ago
Taguig, National Capital Region, Philippines DEMOPOWER PHILIPPINES INC. Full timeJob Overview- DEMOPower Philippines Inc. is seeking a highly skilled and experienced Service Center Manager to oversee the day-to-day operations of our MSC store in Venice.Key Responsibilities:Directly report to the Service Operations Manager.Manage service engineers, service assistants, and coordinate spare parts with the Inventory Controller.Maintain...
-
Operations Manager
4 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeAs a Project Management Lead, you will play a critical role in shaping our production strategy and ensuring seamless execution across our client base. With a strong focus on operations and efficiency, you will continually assess and simplify complex processes to make them more efficient, leveraging WPP's production platform and technology strategy to drive...
-
Manager of Operations
2 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing Solutions:TASQ Staffing Solutions is a leading provider of staffing solutions for businesses in the BPO and BPM industries. We offer a range of services, including recruitment, training, and outsourcing solutions, designed to help our clients achieve their business objectives.We are committed to providing our employees with a positive and...
-
Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeNeksjob Overview">The role of the Workforce Management Supervisor is crucial in ensuring the optimal functioning of our contact center. This position oversees all operational support aspects, including staffing, scheduling, forecasting systems, and policies.">Salary and Benefits">A competitive salary of up to $35K Max RateA comprehensive benefits package...
-
Operations Manager
1 day ago
Taguig, National Capital Region, Philippines Citigroup Inc. Full timeCitigroup Inc. is a global financial services company that provides a broad range of financial services and products to our clients.We're looking for a high caliber professional to join our team as an Operations Manager - Inquiry Management based in Manila, Philippines.This role involves managing daily inquiry management queue activities, working closely...
-
Operations Manager
6 days ago
Taguig, National Capital Region, Philippines Convergint Asia Pacific Full timeConvergint Asia Pacific is seeking an experienced General Manager to join our team. As a strategic leader, this individual will drive business growth and expansion in their assigned market by leveraging their expertise in sales management, business operations, and P&L management.The successful candidate will possess a strong background in business...
-
Operations Excellence Manager
3 days ago
Taguig, National Capital Region, Philippines AS White Global Full timeJob Summary: AS White Global is looking for an experienced Operations Excellence Manager to join our team. In this role, you will work closely with departmental process owners throughout the organization to integrate processes, data, people, and technology across the value chain while developing frameworks and solutions to promote a culture of continuous...