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Strategic HR Operations Manager

2 weeks ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

We are seeking an experienced and dynamic Human Resources Shared Services (HRSS) Manager to lead and oversee the HR Shared Services team. In this role, you will be responsible for managing the day-to-day operations of the HR Shared Services function, ensuring high-quality service delivery across HR processes, and driving continuous improvement in efficiency and employee satisfaction.

You will work closely with HR leadership and other business units to ensure the alignment of HR services with organizational goals. The ideal candidate will have a proven track record of managing HR operations, a deep understanding of HR service delivery models, and the ability to lead a team in a fast-paced, evolving environment.

Key Responsibilities
  1. Leadership & Team Management:
  • Lead, manage, and mentor a team of HR Shared Services professionals, including HR Help Desk, HRIS, reporting analysts, and other support staff.
  • Foster a positive, customer-centric team culture focused on collaboration, continuous learning, and high performance.
  • Develop and implement performance goals for HRSS staff, ensuring accountability, growth, and development.
  • Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.