Mortgage Operations Manager

4 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱450,000 - ₱900,000
Job Title: Mortgage Operations Manager

The Mortgage Operations Manager is responsible for leading the mortgage processing team, ensuring performance targets and quality standards are consistently met. This role requires a strong background in mortgage processes and involves guiding and coaching team members to promote a collaborative and high-performing work culture.


Key Responsibilities:
  • Lead, coach and develop the mortgage processing team to achieve KPIs and performance targets.
  • Allocate workloads and monitor progress to ensure service levels are consistently met.
  • Serve as the main escalation point for complex mortgage processing issues, ensuring timely resolution.
  • Oversee compliance and reporting, ensuring adherence to regulatory requirements.
  • Drive process improvements to enhance efficiency and service delivery.

Requirements:
  • AU mortgage loan processing experience is required, with strong knowledge of privacy laws and regulations.
  • Excellent data entry accuracy with a high level of attention to detail.
  • In-depth understanding of mortgage lending processes and credit policy (desirable).
  • Highly organized and able to meet strict deadlines in a fast-paced environment.
  • Strong oral and written communication skills, with the ability to work effectively with diverse stakeholders.

Seniority level
  • Mid-Senior level

Employment type
  • Full-time

Job function
  • Information Technology

Industries
  • Outsourcing and Offshoring Consulting

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