Technical Product Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeProduct Full time ₱900,000 - ₱1,200,000
Role Overview

The Technical Product Support Specialist role is a fully remote position requiring exceptional technical support skills. This individual will deliver an outstanding customer experience by effectively prioritizing and addressing support-related questions via the phone and Zendesk ticketing solution.

This role involves close collaboration with cross-functional teams to pass along customer feedback, account trends, and escalating and quickly resolving issues. The ideal candidate will be comfortable with ambiguity and able to work independently on complex assignments.

Key Responsibilities
  • Act as a primary point of contact for product applications
  • Prioritize and address support-related questions via the phone and Zendesk ticketing solution
  • Liaise with the Customer Success, Engineering, and Product teams to pass along customer feedback and resolve issues
  • Maintain thorough knowledge and understanding of the platform across the organization and down to individual clients
Requirements
  • At least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies via phone
  • Experience with APIs, Implementation Management, and/or Project Management desired
  • Excellent prioritization skills and ability to make decisions quickly
  • Passion for customer service and rare ability to understand enterprise customer needs
  • Stellar verbal and written communication in English

  • Product Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000

    Job OverviewThis role is part of a dynamic team responsible for delivering advanced technical support to customers using our products.The Product Support Specialist I/Support Engineer will play a vital role in monitoring, troubleshooting, and escalating cases appropriately.Responsibilities include responding to customer inquiries, monitoring the service...

  • Technical Product Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱15,000 - ₱20,000

    Job OverviewThe Senior Technical Support Representative is a vital role that ensures customers achieve success with our SaaS product by delivering responsive support, proactive solutions, and a seamless client experience.This position focuses on building strong relationships with customers, offering tailored guidance, and troubleshooting issues while...

  • Technical Product Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,000,000 - ₱6,000,000

    Job OpportunityThis role involves providing technical assistance to end-users in various technical areas. Responsibilities include troubleshooting, research, and training for proprietary products.Key Responsibilities:Effectively resolve customer queries and technical challenges.Accurately document customer interactions, research, and resolutions.Acquire...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Uplink Information System Inc. Full time $104,000 - $130,878 per year

    Company DescriptionEstablished in April 1998, Uplink Information System, Inc. provides top-tier computer networking products and services with outstanding customer support and fair pricing. With a dealer network of over 600 resellers across the archipelago, Uplink is committed to delivering high-quality, reliable, and high-performance solutions to meet...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $50,000 - $80,000

    Technical Support SpecialistWe are looking for a Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.This position has primary responsibilities for resolving tickets representing...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱5,000,000 - ₱7,000,000

    Technical Support SpecialistCiena, a global leader in high-speed connectivity, is seeking a Technical Support Specialist to provide technical assistance to customers. This role involves working with customers to resolve technical issues and provide support for identified CIENA products.Provide remote technical support 24x7 when required, including on-call...

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $125,000

    Job Description:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers.You will serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution. You will work closely...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱859,364 - ₱1,166,476

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.Job Description:The successful candidate will be responsible for resolving complex technical issues, providing advanced support and assistance to customers.Key responsibilities include:Diagnosing and resolving hardware, software and OS-related...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $50,000

    Job Title: Technical Support SpecialistJob Description:The Technical Support Specialist responds to technical inquiries, resolves user questions and problems, troubleshoots customer issues, and provides excellent customer service. This role requires a strong understanding of hardware, software, networking, and other designated client products.Provide timely...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerFocused Full time ₱1,200,000 - ₱1,400,000

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and chat.Responsibilities:Provide timely and effective technical support to customersDiagnose and resolve...