Technical Product Support Specialist

6 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,000,000 - ₱6,000,000
Job Opportunity

This role involves providing technical assistance to end-users in various technical areas. Responsibilities include troubleshooting, research, and training for proprietary products.

Key Responsibilities:
  • Effectively resolve customer queries and technical challenges.
  • Accurately document customer interactions, research, and resolutions.
  • Acquire knowledge of proprietary products to demonstrate them competently.
  • Assist with the installation of product user interfaces and site navigation.
  • Provide technical support for multiple proprietary products and internal systems.
  • Offer high-quality customer support via phone, email, and chat.
  • Train and assist customers on various topics.
  • Evaluate issues and escalate when necessary.
Required Skills and Qualifications
  • Bachelor's degree or equivalent education.
  • Strong focus on customer satisfaction and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and handle incoming calls and emails.
  • Team-oriented and adaptable.

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