Technical Support Expert

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time

We are seeking a highly skilled Support Specialist to join our team. This role focuses on providing exceptional software support, ensuring timely issue resolution, and delivering a seamless customer experience.

Key Responsibilities:

  • Deliver expert-level software support for PLM solutions
  • Perform in-depth troubleshooting and root cause analysis of technical issues
  • Recommend and implement effective solutions or workarounds
  • Collaborate with cross-functional teams to resolve complex problems
  • Manage customer interactions with professionalism and empathy

Requirements:

  • Strong background in software support, preferably with ERP systems
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Excellent communication skills with the confidence to engage with international stakeholders
  • Ability to work independently and manage multiple priorities

About Us:

We are a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Our Values:

We strive for an environment that is founded on eight guiding principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

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