
Customer Service Operations Lead
3 days ago
As a seasoned Operations Manager, you will oversee the day-to-day activities of our call center to ensure exceptional customer service delivery. Your leadership skills will drive team performance, while your analytical mind will help identify areas for process improvement.
Responsibilities- Direct a team of call center representatives and supervisors to meet performance goals.
- Develop and implement policies and procedures that align with business objectives.
- Monitor key performance indicators (KPIs) to inform strategic decisions.
- Provide coaching and feedback to enhance employee performance.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Produce detailed reports on call center performance metrics.
- 5+ years of experience in operations management or a related field.
- Proven track record of successfully leading high-performing teams.
- Strong understanding of call center operations and industry best practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience with call center software and systems.
- Capacity to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Customer-centric mindset with a commitment to delivering outstanding service.
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Leading Customer Service Operations
4 days ago
Cebu City, Central Visayas, Philippines beBeeLeader Full time ₱800,000 - ₱1,200,000Operations Supervisor Role","We are seeking an experienced Operations Supervisor to oversee and lead our customer service team, ensuring exceptional support to our valued clients. This is a full-time position with opportunities for growth and development within the organisation.">Manage and oversee the day-to-day operations of the customer service team,...
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Senior Customer Service Operations Lead
1 week ago
Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,500,000Senior Customer Service Operations LeadWe are seeking an experienced Senior Customer Service Operations Lead to oversee the daily operations of our call center, ensuring exceptional customer service delivery. The ideal candidate will possess strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.Main...
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Customer Service Team Lead
7 days ago
Cebu City, Central Visayas, Philippines TalentPop App Full timeOverviewLead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...
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Operations Lead
1 week ago
Cebu City, Central Visayas, Philippines beBeeoperations Full timeOperations Team Lead JobWe are seeking a skilled and experienced leader to join our team as an Operations Team Lead.The successful candidate will be responsible for leading a team of 100+ employees, managing day-to-day operations, and driving business growth.Key Responsibilities:Team Management: Lead a high-performing team of 100+ employees, providing...
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Customer Service Team Lead
1 day ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱403,200 - ₱408,000Job Title: Team LeaderTeam Leadership OpportunityWe are seeking an exceptional team leader to lead a group of customer service representatives. The ideal candidate will have excellent leadership and communication skills, as well as the ability to motivate and develop their team members.Key Responsibilities:Lead a team of customer service representatives to...
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Senior Customer Service Team Lead
5 days ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000**Job Overview:**We are seeking an experienced Team Lead to oversee the daily operations of our Contact Center team. As a key member of our management team, you will be responsible for driving performance, coaching and mentoring team members, and ensuring exceptional customer service is delivered consistently.The ideal candidate will have a strong background...
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Customer Service Team Lead
10 hours ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱50,000 - ₱60,000Job SummaryWe are seeking an ambitious and disciplined Team Leader to join our office-based team in Cebu. As a Customer Service Team Leader, you will be responsible for leading from the front and driving success in our fast-paced environment.Key ResponsibilitiesManage a team of customer service representatives to ensure exceptional customer...
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Operations Team Lead
1 week ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full timeJob OverviewWe are seeking a highly skilled and experienced Branch Operations Manager to join our team.Key Responsibilities:To manage the daily operations of the branch, ensuring seamless delivery of banking services to customers.To supervise and lead a team of banking professionals, fostering a culture of excellence and teamwork.To analyze operational...
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Service Desk Lead
1 day ago
Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $60,000 - $80,000 per yearWe are seeking a highly motivated and experienced Service Desk Lead to oversee and manage our service desk operations. The ideal candidate will ensure timely resolution of client issues, enforce SLA adherence, and lead the service desk team to deliver exceptional customer support.Key Responsibilities· Lead and manage day-to-day operations of the...
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Customer Service Manager
1 day ago
Cebu City, Central Visayas, Philippines Worldwide Central Properties Inc. Full time ₱250,000 - ₱300,000 per yearCustomer Service ManagerQualifications:A graduate of Bachelor's degree in Business, Marketing, or related field.Proven experience in customer service management, preferably in property management, hotel management or related industry.Strong leadership, communication, and problem-solving skills.Knowledge of CRM systems and customer service best...