Senior Customer Success Professional

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $120,000 - $160,000
Role Overview

We are seeking an experienced customer success professional to join our team as a Senior Customer Success Manager. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services.

The ideal candidate will have a strong track record of building executive-level customer relationships, leading customer-facing initiatives, and driving growth through innovative solutions.

Responsibilities
  • Develop and execute customer success plans that align with business objectives and drive revenue growth.
  • Conduct regular meetings with customers to discuss their needs, provide training and support, and ensure high levels of satisfaction.
  • Collaborate with internal stakeholders, including sales, marketing, and product teams, to identify new opportunities and develop tailored solutions.
  • Maintain accurate records of customer interactions, goals, and progress in CRM systems.
  • Anticipate and address potential issues before they impact customer satisfaction or retention.
Requirements
  • 7+ years' experience in a customer-facing role, preferably in SaaS or HR tech industry.
  • Foundational knowledge of customer success principles, methodologies, and best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple priorities, work under pressure, and meet deadlines.
  • Strong analytical and technical skills, with proficiency in MS Office and CRM systems.
Benefits

This is an exceptional opportunity for a motivated and results-driven professional to make a meaningful impact on our customers' success. If you have a passion for delivering outstanding customer experiences and driving business growth, we encourage you to apply.

About Us

We are a global leader in human capital management, dedicated to empowering organizations to achieve their full potential. Our Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce.

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