Customer Success Manager

10 hours ago

Manila, National Capital Region, Philippines emnify Full time
Overview

Join to apply for the Customer Success Manager role at emnify

Your Role

Do you want to become an expert in IoT and emnify's solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team Please note that this role requires regular in-office presence in Manila, so candidates should be based locally.

This Customer Success Manager role is ideal for someone who excels in scalable customer engagement, providing guidance on product features, and assisting with general inquiries. By leveraging automation, you'll help deliver a seamless experience that empowers our SMB clients to maximize the value they get from our products.

We are dedicated to ensuring that our international customers, from a variety of industries, get the best out of emnify's technology. In the role of Customer Success Manager, you will have ownership and responsibility for your accounts and will contribute to the success of our IoT business.

Your Impact
  • Supportive account engagement: Provide guidance and support to customers on their product use, addressing reactive requests related to technical questions, product features, and general inquiries. Work closely with Support, Product, and Finance teams to resolve issues efficiently and ensure a positive customer experience.
  • Upsell strategy with a light touch: Identify and present upsell opportunities as they align with customer needs, working in collaboration with the team and Product to deliver targeted growth strategies that meet the unique requirements of each customer.
  • Product knowledge: Develop a strong understanding of our product suite, using this expertise to assist customers in maximizing their usage. Address product-related questions and collaborate with Technical Support to troubleshoot issues promptly.
  • Proactive monitoring and data-driven engagement: Use product usage and health metrics to identify at-risk accounts and potential upsell opportunities, taking proactive actions to maintain engagement and support customer needs.
  • Collaborative content development: Work with cross-functional teams to create and push valuable customer resources, such as tutorials, product walkthroughs, and onboarding materials, keeping SMB clients informed and engaged with minimal direct interaction.
Your Skills
  • Experience in customer-facing roles: Customer Success, Customer Support, Account Management, ideally in IoT, Telco, Network Infrastructure, or Cloud Infrastructure.
  • Proficiency in upselling and customer engagement: Skilled in recognizing customer needs and identifying growth opportunities in a supportive, low-pressure manner.
  • Automation and tech-touch familiarity: Experience with automation tools, leveraging tech-touch strategies to improve engagement.
  • Ownership and solution orientation: Proactive, solution-driven approach to handling customer requests and optimizing processes.
  • Strong communication skills in English: Clear and empathetic communicator with the ability to build positive customer relationships, even in a high-volume, low-touch environment.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Success

Industries: Telecommunications, IT Services and IT Consulting, and Software Development

Referrals increase your chances of interviewing at emnify by 2x

Get notified about new Customer Success Manager jobs in Metro Manila.


#J-18808-Ljbffr

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Michael Page Full time $60,000 - $100,000 per year

    Work with a fast growing global companyExciting opportunity for career growthAbout Our ClientThis role is an exciting opportunity for an enthusiastic, self-starter and focused individual who would like to make an impact on the Financial Services sector in the Philippines. The candidate will directly manage sales opportunities across Banks, Fintechs and other...

  • Manager of Customer Success

    2 days ago

    Manila, National Capital Region, Philippines ClickUp Full time $90,000 - $120,000 per year

    ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Outsourced Full time $60,000 - $100,000 per year

    On-site - Quezon City 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionJob SummaryDriving positive business outcomes that will ultimately lead to revenue retention. Job DescriptionThe Scale Customer Success Manager will be responsible for identifying, iterating on, designing, and maturing our digital and 1:many customer success strategies. They will...

  • Manager of Customer Success

    2 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time $90,000 - $120,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Yngen Holdings Group of Companies Full time $40,000 - $80,000 per year

    Be the Voice of Our Customers. Drive Their Success.As a Customer Success Manager, you'll guide clients through onboarding, training, and best practices to help them get the most from our software. You'll build strong relationships, solve challenges, and ensure they feel supported every step of the way.If you're passionate about helping businesses grow and...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Lyfe LLC Full time $70,000 - $120,000 per year

    Job Title: Customer Success ManagerLocation: Remote Experience: 5+ Years in Customer Success / Support Leadership About LYFEAt LYFE, we're building a fast-scaling hardware and ecommerce brand redefining the future of architectural hardware. Our customer base is growing across India and the US — and so are their expectations. We're looking for someone who...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Earlybird AI Full time $104,000 - $130,878 per year

    About UsWe are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines EMnify GmbH Full time

    Customer Success Manager - Manila (m/f/d)With a predicted 25 billion connected IoT endpoints by 2025, the commercial and technological opportunities presented by the IoT are endless. Not to mention the career paths this exciting space has created. emnify stands out by delivering the next generation of connectivity technology to IoT solution providers...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines MySigrid Full time $40,000 - $60,000 per year

    The Customer Success Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Manager is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of Sigrid. AI.Duties And ResponsibilitiesThe Customer Success...

  • Customer Success Manager

    7 days ago

    Manila, National Capital Region, Philippines Starfish Hiring Full time

    We are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups. The Customer Success Manager acts as a trusted consultant to our customers and is responsible for ensuring their success with our software & service. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue...