Senior Customer Success Professional

2 days ago

Manila, National Capital Region, Philippines beBeeEnterpriseCustomerSuccessManager Full time $90,000 - $120,000

At Canonical, we are seeking a seasoned Enterprise Customer Success Manager to join our team. This is an exciting opportunity for a skilled professional to drive growth and success for our customers.

Job Description

We are looking for a highly motivated and experienced individual who can develop trust with customers, understand their objectives, and align expectations by suggesting relevant services and products, alleviating pain points, and drawing collaboration roadmaps.

Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Our growing Customer Success team offers thoughtful interactions across our product portfolio, including open-source infrastructure and applications.

All CSMs contribute to business support for remaining, not-yet-assigned customers, including Store customers.

This role is remote-based, allowing you to work from anywhere and collaborate with cross-functional teams.

Key Responsibilities
  • Onboard new customers, introduce them to our solutions like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identify growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
Required Skills and Qualifications
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
Benefits
  • Distributed work environment with biannual in-person team sprints.
  • Annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.
About the Role

This is a unique opportunity to join a leading organization in the open source industry and contribute to driving growth and success for our customers.

About Us

We are a pioneer in open source, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We value excellence and support remote work since 2004.

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