Global Operations Manager for Service Delivery Hubs

1 month ago


Eastwood Quezon City, Philippines Recruiter PH Full time

The role of a Service Delivery Hub Lead is pivotal in overseeing the hub's day-to-day operations and fostering a positive team environment. Reporting directly to the Global Operations Lead, they provide strategic guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics.

As the Single Point of Contact (SPOC) for hub-related queries, this individual is responsible for the management of all Service Hub resources and their compliance with established processes and quality standards. They are expected to foster a positive and collaborative team environment while promoting a can-do and proactive attitude among team members.

To excel in this position, candidates should possess at least 15 years of professional experience in a relevant role. A deep understanding of marketing service operations, industry best practices, and efficient task management skills are also essential.

Familiarity with marketing automation software such as Market, Hubspot, Salesforce Marketing Cloud (formerly ExactTarget), or Adobe Experience Manager is highly desirable. Additionally, an intermediate-level proficiency with Microsoft Office products is required.

We offer a competitive salary range of $100,000 - $120,000 per annum, depending on qualifications and experience. This figure reflects the importance we place on attracting top talent to drive our business forward.



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