Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

About Us:

We empower businesses to streamline their professional services and get paid faster.

Our mission is to automate workflows, optimize processes, and free up valuable time for our clients.

We integrate with leading apps to automate tasks, reduce late payments, and improve profitability.

Our team of experts works collaboratively to deliver high-quality support and solutions.

About the Role:

We are seeking a Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our clients, handling customer inquiries, and resolving issues in a timely manner.

Your responsibilities will include:

  • Providing exceptional customer service and support via phone, email, or chat.
  • Becoming an expert in our platform and products, including their features, benefits, and limitations.
  • Collaborating with cross-functional teams to resolve complex issues and implement process improvements.
  • Developing and maintaining knowledge base resources, including documentation and training materials.
  • Identifying opportunities to improve customer satisfaction, retention, and loyalty.

Requirements:

To succeed in this role, you will need:

  • Previous experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proficiency in using various software systems, including CRM tools, helpdesk software, and collaboration platforms.
  • Ability to work autonomously and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
  • Flexibility to adapt to changing priorities and deadlines.

What We Offer:

We provide a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Join our team and contribute to delivering exceptional customer experiences.

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