Support Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Overview

This role offers the opportunity to work remotely in a technical support environment, providing end-user service desk support via phone, email, and chat. The ideal candidate will have experience supporting Microsoft 365, Windows 10, and Active Directory, as well as proficiency in hardware and software troubleshooting.

Responsibilities
  • Provide technical assistance to end-users via phone, email, and chat.
  • Manage incidents and requests within a ticketing system.
  • Perform daily ticket follow-ups with end-users.
  • Resolve user account and password issues.
  • Install and uninstall approved software applications on devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Offer remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Provide general technical assistance and

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