Support Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱2,400,000 - ₱4,200,000

About this role:

We are seeking a skilled professional to provide exceptional customer assistance and support. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and escalating concerns as needed.

Key Responsibilities:
  • Communicate effectively with customers to understand their needs and provide timely solutions
  • Collaborate with internal teams to investigate and resolve complex issues
  • Develop in-depth knowledge of our products, systems, and processes to deliver expert support
  • Identify trends and areas for improvement, and contribute to process enhancements
Requirements:
  • Experience in a customer-facing role, preferably in the B2C sector
  • Excellent communication and interpersonal skills, with a focus on sound decision-making
  • Ability to work independently and as part of a team, with strong organizational skills and a methodical approach to problem-solving
  • Strong analytical skills, with the ability to identify trends and take corrective action
Benefits:
  • Makes a Global Impact: Directly impact millions of users worldwide
  • Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
  • Thrive in a Connected, Global Organization: Collaborate with colleagues across international hubs
  • Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values
  • Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements

The ideal candidate will possess excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences.

Desired Skills/Experience:
  • Knowledge of general operations within financial services/Fintech
  • Working in a Financial Services or Fintech company
  • Working knowledge of Zendesk (or similar CRM)
  • Understanding, or awareness of KYC and/or AML

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