Customer Support Representative

24 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $50,000 - $80,000
Job Title:

A Customer Support Specialist Position

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Job Description
  • Serve as the primary point of contact for business clients via email, chat or phone calls.
  • Handle support inquiries with professionalism, empathy and efficiency.
  • Troubleshoot and resolve operational, technical or order-related issues in a timely manner.
  • Collaborate with sales, logistics and product teams to ensure smooth service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs and process improvements to streamline support workflows.
Required Skills & Experience
  • 1-3 years of experience in customer support, account management or operations (B2B preferred)
  • Excellent written and verbal communication skills
  • Strong problem-solving skills with a customer-first attitude
  • Comfortable working with CRM and ticketing systems
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively
  • Team player who can also work independently and take initiative
  • Knowledge of telecommunications is an asset
Preferred Qualifications
  • Bachelor's degree in Business Administration, Communications or related field
  • Fluency in English (spoken and written). Additional languages are an asset

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