Customer Service Representative

3 weeks ago

Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full time
Customer Service Representative | Antipolo

Job Title: Customer Service Representative
Work Location: EGBC Antipolo
Work Schedule: Shifting schedule, including potential night/morning shifts, weekends, and holidays
Job Type: Full-Time

About the Role
We're looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for someone who enjoys helping others, thrives in dynamic environments, and is looking to grow in the BPO/customer support industry. You'll be the first point of contact for our customers, providing timely, accurate, and empathetic support across multiple channels.

What We're Looking For
Applicants should have completed at least two years of college, a two-year vocational course, or a four-year degree program. A minimum of six months' professional experience in customer service — preferably handling international accounts in a BPO setting — is required. Strong verbal and written communication skills are essential. Experience with chat and email support is an advantage.

Key Responsibilities
You will handle customer concerns and inquiries via voice, email, or chat support. By actively listening and asking the right questions, you'll identify their needs and provide the right solutions based on set guidelines. You'll ensure all interactions are properly documented and that customer account information remains up to date and accurate.

Why This Role is Worth It
This is more than just a customer service job — it's a chance to develop essential communication, problem-solving, and critical thinking skills. You'll gain experience talking to customers from all walks of life and solving real-world issues, making a direct impact on customer satisfaction every single day.

Ready to grow your career with us? Join our team and let's achieve great things together

Job OverviewJob Title

Customer Service Representative | Antipolo

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