IT Service Desk Lead

5 hours ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Job Description

We are looking for an IT Service Desk Trainer/Lead who can effectively lead and manage our IT service desk teams to achieve high performance and customer satisfaction. The ideal candidate will have a strong background in call center operations, leadership, and training.

Main Responsibilities

  • To design and deliver engaging training programs for IT service desk teams
  • To oversee the implementation of call monitoring systems, including CISCO Finesse, Calabrio, and ServiceNow ITSM
  • To collaborate with cross-functional teams to ensure seamless delivery of services

Requirements

  • A degree in Information Technology, Business, or a related field (required)
  • At least 1-2 years of Call Center experience (required)
  • Experience in a leadership role (preferred)
  • Experience with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM (preferred)

About Us

Nityo Infotech is a leading provider of IT solutions, committed to delivering exceptional services to our clients. We offer a dynamic work environment and opportunities for growth and development.

Benefits

  • A competitive salary of 45,000 PHP per month
  • A comprehensive benefits package
  • The opportunity to work with a talented team


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job OverviewNityo Infotech is seeking a highly skilled and experienced IT Service Desk Trainer/Lead to join our team. The ideal candidate will have a strong passion for technology, leadership, and training, with experience in call center operations and leadership roles.Main ResponsibilitiesTo develop and deliver comprehensive training programs for IT service...


  • Taguig, National Capital Region, Philippines GearCraft Mechanical Full time

    Job SummaryWe are seeking an experienced Chief Financial Services Operations Lead to join our team at GearCraft Mechanical. This role is responsible for overseeing the day-to-day operations of our financial services department and ensuring seamless execution of business objectives.


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    IT Service Desk SupportEteam Workforce Private Corporation seeks an experienced IT Service Desk professional to fill a full-time onsite position on an 8-month contract basis.About the Role:The successful candidate will be responsible for delivering user support via phone, email, and ServiceNow automated ticket channels from our McKinley West, Taguig...


  • Taguig, National Capital Region, Philippines SMARTPARK SYSTEMS SOLUTIONS INC. Full time

    At SMARTPARK SYSTEMS SOLUTIONS INC., we are seeking a Senior Customer Experience Associate to join our team. As a key member of our front desk operations, you will be responsible for managing day-to-day activities, including answering calls, welcoming visitors, and handling tenant inquiries.This role involves administrative support, reporting, inventory...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechNityo Infotech is a leading provider of IT solutions and services.Job OverviewWe are seeking an experienced IT Documentation Specialist/Technical Writer to join our team.ResponsibilitiesThe successful candidate will be responsible for:Creating high-quality technical documentation for our software applications and systems.Maintaining and...

  • AITO Operations Lead

    24 hours ago


    Taguig, National Capital Region, Philippines The Referrers PH Full time

    About the Job">The AITO Operations Lead will be responsible for overseeing the management of our AI systems and technology platforms, ensuring they run efficiently and effectively.">Key Responsibilities:">">Manage AI models and algorithms to ensure performance, accuracy, and alignment with business objectives.">Collaborate with data scientists, engineers,...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Job DescriptionA leading technology services company in the Philippines is seeking a seasoned Test Manager to lead their testing efforts for large-scale IT projects in the banking sector. As a key member of our team, you will be responsible for developing and implementing comprehensive testing strategies, managing testing resources, and ensuring the delivery...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechWe are a dynamic company dedicated to delivering top-notch services and solutions to our clients. Our team is comprised of highly skilled and passionate professionals who share a common goal of excellence.Job SummaryWe are seeking a Technical Content Specialist to join our team. As a Technical Content Specialist, you will be responsible...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Company OverviewTaking the lead in shaping the future of banking is a challenge we welcome at Nityo Infotech Services Philippines. As an expert in enterprise architecture, you'll play a pivotal role in driving innovation and growth.SalaryA competitive salary package that reflects your skills and experience.Job DescriptionWe're looking for a seasoned...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Technical Support SpecialistAbout Eteam Workforce Private Corporation:We are a reputable staffing agency providing high-quality workforce solutions to various industries. Our mission is to deliver exceptional services and exceed client expectations.Estimated Salary Range: PHP 50,000 - 60,000 per month (including non-taxable allowance)Job...


  • Taguig, National Capital Region, Philippines Vertere Global Solutions Full time

    Job SummaryWe are seeking an experienced Senior Cloud Infrastructure Design Lead to join our team at Vertere Global Solutions. As a key member of our infrastructure team, you will be responsible for designing and implementing cloud-based infrastructure solutions that meet the evolving needs of our business.Key Responsibilities:Define Infrastructure...


  • Taguig, National Capital Region, Philippines Procter & Gamble Full time

    About the RoleWe are seeking a highly experienced Data Engineer to lead our team in developing and implementing cutting-edge data engineering solutions. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to drive innovation.Key ResponsibilitiesProvide technical guidance and leadership to the Scrum team,...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Job Description:Nityo Infotech Services Philippines Inc. is seeking a highly skilled Document Developer to join our team.About the Role:We are looking for an individual who can create high-quality documents, including knowledge bases, process documentation, and technical writing.Key Responsibilities:Develop and maintain accurate and up-to-date documentation...


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Job OverviewNeksjob Philippines is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.As a Customer Service Agent, you will play a vital role in achieving this goal by providing top-notch support to our clients' customers.Responsibilities:Respond to customer inquiries in...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    At Hunter's Hub Inc., we are seeking a seasoned Service Delivery Lead to oversee the end-to-end service delivery process, ensuring seamless operations and exceptional client satisfaction.About the RoleThe ideal candidate will possess a deep understanding of service management principles, strong leadership skills, and extensive experience in managing...

  • Market Research Lead

    18 hours ago


    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Company OverviewJ-K Network Services is a business process outsourcing (BPO) company with a rich history dating back to the 1970s. Headquartered in France, we offer a diverse range of services including communication, content moderation, customer relationship management, telemarketing, and debt collection.


  • Taguig, National Capital Region, Philippines NeksJob Philippines Full time

    About the CompanyNeksJob Philippines is a leading company that offers exciting opportunities for career growth and development.Our organization prioritizes customer satisfaction, ensuring that our clients receive top-notch service. With a strong commitment to excellence, we strive to deliver exceptional results.Job DescriptionAs a Customer Service...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Company OverviewWe are Eteam Workforce Private Corporation, a dynamic organization that values collaboration and innovation. Our goal is to provide exceptional service to our partners while ensuring their success.Job SummaryWe are seeking a highly skilled Global Partner Operations Specialist to join our team. In this role, you will be responsible for...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    About UsNeksjob is a leading provider of exceptional customer service solutions.Job Description:We are seeking an experienced Customer Service Representative to join our team in Taguig. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure.Responsibilities:Respond to incoming calls from...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are Nityo Infotech, a leading provider of innovative technology solutions. Our team is comprised of experienced professionals who share a passion for delivering exceptional results.About the RoleThis is an exciting opportunity for a Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring...