Global Partner Operations Specialist
9 hours ago
We are Eteam Workforce Private Corporation, a dynamic organization that values collaboration and innovation. Our goal is to provide exceptional service to our partners while ensuring their success.
Job Summary
We are seeking a highly skilled Global Partner Operations Specialist to join our team. In this role, you will be responsible for providing operational support to our partner network, responding to ticket escalations, and ensuring timely resolution of issues.
Key Responsibilities:
- Manage and respond to incoming questions, tickets, and quotes for managed and unmanaged partners.
- Document and maintain Atlassian's Standard Operating Procedure for Q2C and other systems/processes.
- Document feedback on escalations and issues impacting our partner's experience with Atlassian to improve business areas.
- Support the systems aspects of new partner onboarding.
- Guide partners on operational queries, programs, and platforms, enabling them to self-serve through content and navigation assistance.
- Help partners comply with Atlassian rules and standards.
Requirements:
To succeed in this role, you will need:
- A fast learning ability with a desire to develop skills to tackle new tasks.
- Confidence in operating at scale, handling many requests simultaneously.
- Proactivity in breaking down and mitigating issues and challenges.
- Fluency in English with excellent communication skills.
- Productivity and collaboration in a high-tech work environment.
About the Team
This position reports to the Global Partner Escalation Desk Leader and works closely with Partner Managers and Partners. The partner team focuses on recruitment, enablement, and go-to-market strategies for over 100 channel partners across Americas, EMEA, and APAC. As an essential member of the team, you will contribute to partner satisfaction and success by consistently meeting expectations.
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