Senior Operations Leader

Remote Operations Management Role

We're seeking an experienced Senior Operations Manager to lead and scale our remote operations team. This senior leadership role requires someone with strong finance and bookkeeping skills and proven operations management experience who can build efficient systems, oversee diverse operational functions, and manage both internal teams and external consultants across areas they may not personally specialize in.

As a professional services company, we focus on delivering expert solutions to our clients while maintaining the highest standards of service and compliance. Our team values innovation, practical solutions, and collaborative problem-solving. We're building efficient systems that will serve the company for years to come, and are looking to bring on an operations leader who shares our commitment to excellence and strategic growth.

Key Responsibilities:

• Directly manage a team of operations specialists covering business operations, accounting, HR, administrative support, sales/marketing support, and business technology.
• Provide strategic guidance, performance management, and professional development for team members with diverse skill sets.

Foster a collaborative remote work culture and recruit/onboard new team members as the company scales.

Financial Operations:

• Oversee bookkeeping and accounting operations including A/R management, billing cycles, payment processing, and financial reporting.
• Ensure compliance with regulatory requirements and maintain relationships with CPAs and external financial advisors.
• Monitor and optimize cash flow, budgeting processes, and annual planning processes.

Strategic Operations & Systems:

• Design and implement scalable back-office processes that enable our professional services and sales teams to focus on client delivery and business development.
• Collaborate with Business Operations Technologists to enhance system integrations, automation, and data management.
• Drive data-informed decision making through KPI development, reporting systems, and operational analytics.
• Lead recruiting and hiring processes across all departments to support company growth.

Support sales and marketing teams with operational processes, lead management, and campaign execution to drive revenue growth.

Consultant & Vendor Management:

• Manage relationships with external consultants and service providers, coordinating projects in areas outside your direct expertise.
• Evaluate and onboard new service providers as business needs evolve.

Requirements:

Qualifications:

• 5+ years of operations management experience, preferably managing remote or distributed teams.
• Strong finance and bookkeeping background with hands-on experience in financial operations and compliance.
• Experience managing HR functions including recruiting, payroll, and compliance, and managing external consultants and vendors across multiple disciplines.

Core Competencies:

• Systematic and methodical approach to building scalable operational processes.
• Strong analytical thinking with ability to see the big picture while maintaining attention to critical details.
• Excellent at creating structure and order from multi-faceted operational challenges.
• Results-oriented with focus on measurable outcomes and continuous improvement.

Technical Requirements:

• Proficiency with accounting software (QuickBooks Online preferred), ERP systems, and CRM/marketing platforms and technologies.
• Experience with project management tools.
• Understanding of HR compliance, payroll systems, and employee lifecycle management.

What We Offer:

As Senior Operations Manager, you'll be the strategic backbone enabling company growth while maintaining operational excellence. You'll design and implement systems that will serve the company for years to come, while building and leading a high-performing team that directly supports our professional services consultants and sales team. This role offers an opportunity to shape operational strategy in a stable, growing organization that values innovation and practical solutions.

This position is ideal for an experienced operations professional who thrives on creating organized, efficient systems and enjoys the challenge of managing diverse teams and external relationships while driving measurable business results in a collaborative, innovation-focused environment.

Benefits:

We offer a range of benefits to support your career growth and well-being, including executive coaching program, direct work with international clients, no cuts or agency fees deducted from your salary, full support from Day 1 of your journey, and talent referral program with rewards.

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