Operational Excellence Leader

1 day ago

Cavite City, Calabarzon, Philippines beBeeLeadership Full time ₱1,800,000 - ₱3,000,000
About the Role

This role combines strategic leadership with hands-on execution, optimizing systems, driving performance, and scaling operations.

  • As an Operational Excellence Leader, you will be the operational anchor of a high-performing team, ensuring seamless client delivery and exceptional service standards.
  • You will shape operational strategy, establish growth-enabled processes, and lead the team to exceed expectations.

This is a high-visibility role with a clear path to Head of Operations.

Key Responsibilities:
  • Delivery Oversight & Client Success:
    • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
    • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
  • Team Leadership, Training & Coaching:
    • Lead, mentor, and inspire a remote team of Executive Partners, driving performance and engagement.
    • Design and execute onboarding programs, equipping new hires to deliver top-tier client support from day one.
  • Operational Systems & Process Optimization:
    • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
    • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
Requirements:
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
Nice-to-Haves:
  • EA coaching experience to mentor and support a growing Executive Partner team.
  • Process improvement skills to support scale and system building.
Benefits:
  • Clear career advancement opportunities.

This is an exciting opportunity for someone looking to make a meaningful impact in a dynamic environment.

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