Remote Customer Service Professional Wanted

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱55,000 - ₱75,000

Are you an outgoing customer service professional looking for a promising career in services management and coordination?

We are a rapidly expanding healthcare company seeking a skilled individual to support our growing needs with scheduling shifts, customer service, and human resources functions.

The ideal candidate will have excellent spoken and written English skills, a college degree, and outstanding time-management abilities. Experience in customer service in a team environment is required.

This role offers competitive pay and the opportunity to work from home in a positive, friendly, and fun environment.

JOB DUTIES

  • Schedule and coordinate daily activities of healthcare workers.
  • Screen and hire caregivers.
  • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer's brand, and ensure we retain top talent.
  • Staff client shifts by matching the best caregiver with each client.
  • Take initiative to build strong rapport and relationships with US-based team members.
  • Manage the service delivery platform to meet our standards.
  • Answer phone calls and provide exceptional customer service.
  • Prepare daily and weekly staffing reports.
  • Support payroll functions.
  • Provide HR support to healthcare workers.

REQUIREMENTS

  • 3+ years experience in a Customer Service role.
  • Flair communication skills in English, both spoken and written.
  • Expert level computer experience with documents, sheets, and web applications.
  • Excellent problem-solving skills.
  • Detail oriented, highly organized, dependable, and multi-tasker.
  • Self-starter with superior time-management skills.
  • Excellent customer service skills with phone, with US or UK consumers.
  • Dedicated home office space.
  • Shift timing - flexible.
  • Strong work ethics, respectful, and a professional attitude towards work.

BENEFITS

  • Competitive pay.
  • Promising career advancement opportunities working for a professional organization with industry-leading processes and cutting-edge technology.
  • Permanent Work from Home (WFH) in a positive, friendly, and fun work environment.
  • Training, education, and development opportunities.
  • Receive recognition and incentives from management.

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