Customer Support Expertise Advocate

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱4,200,000
Job Description

We are seeking a highly skilled Customer Support Expertise Advocate to join our team. In this role, you will be the primary point of contact for our clients, responsible for delivering exceptional customer experiences and resolving issues in a timely manner.

About the Role:

  • Own customer communications and issues from initial contact until resolution, utilizing our proprietary support platform and collaborating with cross-functional teams as needed.
  • Develop and maintain in-depth knowledge of our product offerings, identifying areas for improvement and contributing to the development of process improvements.
  • Collect and analyze customer feedback, providing actionable insights to inform product enhancements and business decisions.
  • Collaborate closely with Key Account Managers, Retention and Implementation, Marketing teams to ensure seamless communication and alignment.
  • Work within the hours of 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday, with occasional flexibility required to support urgent requests or provide coverage during team member absences.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • Proven experience in a customer support capacity, with a strong track record of delivering excellent customer experiences.
  • Proficiency in various computer software systems, including Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom.
  • Excellent written and verbal communication skills, with the ability to create professional documents and present information to clients effectively.
  • Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to listen attentively to concerns and handle criticism without taking it personally, engaging in robust and articulate dialogue while maintaining an open mind.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and employee stock options from day one.
  • 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to support your physical and mental health.
  • Health/Dental/Vision benefits from day one, ensuring you and your loved ones are protected.
  • Annual education allowance to support your professional growth and development.
  • Employee recognition program, celebrating your achievements and contributions to the team.
  • Paid subscription to Headspace, EAP & Wellbeing Platform, promoting your wellbeing and resilience.
  • Flexible working supported by work-from-office reimbursement and mobile allowance, empowering you to work safely from home.
  • Personal tax return assistance, acknowledging the importance of financial planning.
  • Entitlement to night shift differential, recognizing the value of your hard work.
  • An extra paid day off to celebrate your birthday, alongside volunteering leaves, allowing you to recharge and give back.
Why Join Us?

We are a global SaaS organization in hyper-growth mode, scaling fast and embracing innovation. Our culture is collaborative, open, and transparent, fostering a sense of community and belonging. We are committed to adding diverse perspectives to our teams, encouraging everyone to apply if interested.

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