Technical Support Professional

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱60,000 - ₱100,000
**Job Title:** Technical Support Representative

We are seeking a tech-savvy and customer-oriented individual to provide first-level support for technical issues in our contact center.

The ideal candidate will have strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills are also essential.

This role is responsible for responding to technical support calls, emails, or chats from customers. Troubleshooting hardware, software, and connectivity issues is a key responsibility. The successful candidate will be able to guide customers through step-by-step solutions and product configurations.

Key Responsibilities:

  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.

Required Skills and Qualifications:

  • A minimum of 1-2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish.
  • Ability to explain technical concepts in simple terms.

Benefits:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.

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