Mobile Technical Support Professional

3 days ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time $114,100 - $204,400
Mobile Support Specialist

We are seeking a highly skilled technical support professional to join our team. As a key member of our mobile support team, you will be responsible for providing exceptional technical support to developers using our iOS and Android SDKs.

You will act as the first line of defense for issues related to our SDKs, helping customers understand how to best integrate, configure, and optimize Ditto in their apps. From debugging crashes and performance concerns to building internal tools and self-service resources, you will play a key role in shaping the developer experience at scale.

This is a hands-on, high-impact role for someone who thrives at the intersection of mobile technology, developer support, and customer success.

Main Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product.
  • Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for customer needs and help inform SDK product improvements with real-world feedback.
Requirements:
  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.

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