Hands-On Technical Support Professional

1 day ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time A$20,000 - A$25,000
Technical Support Specialist - CRM and Automation Role

Are you a skilled technical professional looking to provide hands-on support for a cutting-edge CRM and automation platform? This role involves troubleshooting workflow bugs, integration issues, and form logic problems, requiring a developer's mindset and debugging skills.

The ideal candidate will have solid experience with Go High Level (GHL) in a support, automation, or technical configuration role. They should be able to debug, trace logic, read logs, and reverse-engineer automation failures. Basic programming skills in JavaScript, HTML/CSS, Python, or API usage are also essential for advanced troubleshooting.

This is an excellent opportunity to collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes. The selected candidate will also maintain internal documentation and contribute to a knowledge base for recurring issues and solutions.

Key Responsibilities:
  • Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
Requirements:
  • Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • Developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • Strong written communication skills for clear, text-based client communication

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