Strategic Operations Manager

3 days ago

Taguig, National Capital Region, Philippines beBeeExcellence Full time $60,000 - $90,000
Operations Excellence Manager

We are seeking a strategic and results-driven professional to oversee the seamless delivery of exceptional services. This role combines leadership with hands-on execution, requiring optimization of systems, performance driving, and effective scaling of operations.

Key responsibilities include owning the end-to-end client lifecycle, monitoring Executive Partner performance and operational KPIs, gathering and analyzing client feedback, serving as the voice of the client internally, and leading a remote team of Executive Partners.

The ideal candidate will possess 4+ years of experience in EA or Operations Manager roles, 1-2 years of team leadership experience, and proven stakeholder communication skills. They must be tech-fluent, flexible, and able to communicate fluently in English.

Bonus: Thrives in change, chaos, and shifting priorities, showcasing operational agility.

  • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
  • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
  • Gather and analyze client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.
  • Serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
  • Lead, mentor, and inspire a remote team of Executive Partners, driving both performance and engagement.
  • Design and execute comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.
  • Shadow and audit EP workflows, providing actionable coaching, performance feedback, and accountability to raise the bar across the team.
  • Manage conflict decisively and maintain a culture of high performance and continuous learning.
  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Partner cross-functionally with Training, Partnerships, and the CEO to streamline processes and strengthen operational alignment.
  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
  • Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.
  • Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.
  • Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.

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