Platform Support Technician

4 days ago


Cebu City, Central Visayas, Philippines YourMembership Limited Corporation (Cebu) Full time

About the Company

YourMembership Limited Corporation (Cebu) is a leading provider of innovative solutions for associations and non-profits. As a Technical Support Representative, you will play a critical role in delivering exceptional technical support and assistance to our valued customers.

Responsibilities and Requirements

  • Provide technical support via phone or tickets assisting platform end-users and admins with majority of our client base falling in the association industry as well as for profit education businesses
  • Troubleshoot technical hardware and software issues involving internet connectivity, browser requirements, accessing webinars and live streams, and more
  • Embrace a collaborative work environment where we interact with other teams to continuously enhance our knowledge of our platform and service offerings
  • Strive to increase the rate and speed of ticket resolution
  • Track cases in ticketing system with appropriate and accurate information


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