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IT Support Technician

1 week ago

Cebu City, Central Visayas, Philippines CallTek Full time
Company Overview

CallTek is a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences.

We are committed to providing our customers with reliable and efficient network connectivity, and we need a skilled IT Support Technician - Connectivity Expert to help us achieve this goal.

Responsibilities:

  • Managing network connectivity and troubleshooting issues
  • Collaborating with property and incident management teams
  • Resolving basic cabling or physical connectivity issues
  • Troubleshooting basic device configurations or failure conditions

Requirements:

  • Experience with WAN/LAN troubleshooting and network monitoring tools
  • Familiarity with routers, switches, firewalls, and wireless devices
  • Knowledge of RMA processes and working with manufacturers
  • Proficiency in ticketing systems (e.g., SalesForce)