Operations Support Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeAdministrative Full time ₱351,951 - ₱423,948
Job Summary

This administrative professional plays a key role in managing daily email and phone communications, ensuring timely responses to clients and stakeholders.

As an operations manager, you will be responsible for maintaining a high level of organization and attention to detail, while also supporting the growth and development of our business.

Key Responsibilities
  • Manage daily email filtering and responses using existing Outlook filing system, maintaining under 10 actionable emails and striving for inbox zero.
  • Screen and filter incoming phone calls, utilizing software tools to rank and prioritize communications, escalating only critical matters requiring founder attention.
  • Coordinate daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.
  • Support estimation processes by following up with part-time estimator on delivery commitments and deadlines.
  • Assist with variation estimate processes including sketch preparation, documentation, and support tasks.
  • Manage CRM pipeline during transition to APB Smarter websites platform, ensuring maximum utilization of system features.
  • Filter and qualify incoming leads to identify genuine prospects versus tire-kickers.
  • Support social media marketing initiatives and lead generation activities.
  • Maintain consistent marketing activities and publications during peak operational hours.
  • Create and maintain standard operating procedures (SOPs) and checklists for all business processes.
  • Track costs and project allocations accurately in existing Excel systems (with potential migration to other platforms).
  • Ensure proactive communication with clients regarding project updates and potential delays.
Requirements
  • Strong experience with email management systems, particularly Outlook.
  • Excellent communication skills for phone screening and client interaction.
  • Experience with CRM systems and willingness to learn new platforms (APB Smarter websites/Thrive).
  • Proficiency in Excel for cost tracking and project management.
  • Experience with project management tools like Trello.
  • Understanding of construction/building industry terminology and processes preferred.
  • Ability to create detailed process documentation and SOPs.
  • Strong organizational skills and attention to detail.
  • Proactive communication style with ability to anticipate client needs.
  • Experience with lead qualification and basic marketing support.
  • Australian business hours availability.
  • Permanent work from home.
  • Immediate hiring.

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