Executive Director of Operations
5 days ago
About the Position:
The Executive Director of Operations will play a critical role in driving our operational strategy at Intelassist. This individual will be responsible for developing and implementing strategies to improve operational efficiency and effectiveness.
Key Accountabilities:
- Develop and implement strategies to improve operational efficiency and effectiveness.
- Lead and coach teams to achieve excellence in operational performance.
- Identify and mitigate potential risks to operations, including system outages, data breaches, and Agent/Representative/Associate burnout as part of Business Continuity.
- Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments, to ensure alignment and collaboration.
- Formulate operational strategies to ensure attainment of profitability objectives.
Qualifications:
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Intermediate to advanced expertise in Microsoft Excel is required.
- Strong sales and customer service domain experience and excellent people management skills.
- Related experience working as a BPO Operations Director for a minimum of 5 years.
- Experience in team management and performance management.
- Strong decision-making and problem-solving skills.
- Must have excellent verbal and written English communication skills.
- Strong organizational skills.
- High level of integrity and honesty.
-
Executive Director Position
1 day ago
Quezon City, National Capital Region, Philippines Visage Executive Search Full timeVisage Executive Search is seeking a highly skilled and experienced Deputy Manager to join our team. As a Deputy Manager, you will be responsible for overseeing the day-to-day operations of the human resources department and ensuring that all HR functions are running smoothly.This is an exciting opportunity to work with a dynamic team and contribute to the...
-
Operations Director
13 hours ago
Quezon City, National Capital Region, Philippines Manulife Full timeUnlock Your Potential at ManulifeThe Director for Operations is a key role within our organization, responsible for leading the Operations Team to deliver exceptional customer service and exceed service delivery agreements with various business units. This strategic thought leader creates an environment of high engagement, drives value-added synergies across...
-
Director of Operations
6 days ago
Quezon City, National Capital Region, Philippines GoTyme Bank Corporation Full timeGoTyme Bank Quezon City, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Director of Operations role at GoTyme BankGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the...
-
Operations Director
5 days ago
Quezon City, National Capital Region, Philippines Intelassist Full timeJob Description:The Operations Director is responsible for the alignment of customer services, sales and support with evolving customer needs, technological advancements and brand identity. They develop strategies, long-range plans and innovative ideas to enhance customer operations, services, and their quality. They also align resources with business needs...
-
Operations Director
17 hours ago
Quezon City, National Capital Region, Philippines Manulife Full timeAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...
-
Director-Operations RCM
1 week ago
Quezon City, National Capital Region, Philippines T3Cogno Full timeT3Cogno Quezon City, National Capital Region, PhilippinesDirector - Operations RCMWe are hiring for a Director role for one of our clients in the Philippines (METRO MANILA).SPECIFICATIONS: Candidate should have experience in Healthcare (RCM OPERATIONS). "NON-RCM CANNOT BE CONSIDERED"Budget: Up to 180kWorkplace: HYBRID (WFO)If interested, you can apply here...
-
Factory Operations Executive
2 days ago
Quezon City, National Capital Region, Philippines General Metal Container of the Philippines Full timeWe are seeking a Factory Operations Executive to lead our production operations and drive business success. As a seasoned executive, you will be responsible for developing and implementing strategies to improve efficiency, quality, and productivity across the factory floor.Main ResponsibilitiesDevelop and implement operational strategies to drive business...
-
Program Execution Director
6 days ago
Makati City, National Capital Region, Philippines Metrobank Full timeMetrobank is looking for a Program Execution Director to lead the implementation of the Bank's Bancassurance strategy and drive overall execution of the Bancassurance plan to achieve business goals.The Program Execution Director will be responsible for overseeing the end-to-end process of insurance products, including sales, marketing, distribution, and...
-
Strategic Operations Executive
3 days ago
Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full timeSVEN is seeking a Digital Transformation Lead to drive business growth through innovative solutions. As a key player in our team, you will oversee the overall creative operations for assigned accounts, ensuring seamless planning and execution. You will engage senior clients with an unparalleled understanding of their needs and collaborate with art directors,...
-
Director of Operations Excellence
13 hours ago
Quezon City, National Capital Region, Philippines Manulife Full timeJoin Our Mission to Excel in OperationsAt Manulife, we strive to deliver exceptional results through our Operational Teams. As the Director for Operations, you will be part of this mission by aligning and leading our Operations Teams from shared service centers to achieve excellent customer service and exceed service delivery agreements with various business...
-
Chief Operations Director
3 days ago
Quezon City, National Capital Region, Philippines KER Systems & Solutions Corp. Full timeAt KER Systems & Solutions Corp., we are seeking an exceptional Chief Operations Comptroller to drive business performance and efficiency.Key Responsibilities:Design and implement operational frameworks and controls to ensure seamless execution of business functions.Identify inefficiencies and develop data-driven process improvements to enhance efficiency,...
-
Hospitality Operations Director
5 days ago
Quezon City, National Capital Region, Philippines Privato Hotel Group Full timeWe are seeking a highly experienced Hospitality Operations Director to join our team at Privato Hotel Group. In this role, you will be responsible for overseeing the day-to-day operations of our hotel's events department.Responsibilities Include:Managing event staff and resourcesEnsuring compliance with company policies and proceduresDeveloping and...
-
Director of Finance and Operations
6 days ago
Quezon City, National Capital Region, Philippines TapTalent Full timeTapTalent is hiring a Director of Finance and Operations to join our team. As a key member of our leadership team, you will play a critical role in driving business growth and profitability.**Job Summary:**The ideal candidate will have a strong background in finance and operations, with expertise in budgeting, forecasting, and financial reporting. You will...
-
Director of RCM Operations
1 day ago
Quezon City, National Capital Region, Philippines T3Cogno Full timeAvoid clickbait and do not urge the candidate to apply quickly. We are hiring for a Director role for one of our clients in the Philippines (METRO MANILA).About T3CognoT3Cogno is a global consulting firm that specializes in Business Consulting and Services. We are passionate about helping our clients succeed and grow.Job Specifications:Candidate should have...
-
Executive Assistant
3 days ago
Quezon City, National Capital Region, Philippines Cobden & Carter International Full timeThe Executive Assistant (EA) supports the Managing Director by handling administrative and secretarial tasks to optimize their time. The EA's primary role is to understand the strategic goals, objectives, and targets. A deep knowledge of the organization, key personnel (both internal and external), and its mission is essential. The Office Manager ensures the...
-
Senior Director of Safety and Mobility
3 days ago
Quezon City, National Capital Region, Philippines Ateneo Full timeAs a Senior Director of Safety and Mobility, you will play a pivotal role in ensuring the security and mobility of Ateneo's campus community. The Assistant Director, CSMO leads in the planning to execution of Office operations related to security affairs and campus mobility.Main Duties and Responsibilities:I. Strategic LeadershipII. Security AffairsIII....
-
Sr. Operations Director
2 weeks ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timePosition Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads.Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving their...
-
Account Executive Director
3 days ago
Makati City, National Capital Region, Philippines Visa Inc. Full timeWe are looking for a highly skilled Account Executive Director to join our team at Visa Inc. As a key member of our sales team, you will be responsible for building and maintaining relationships with clients and partners in the payments industry.Key Responsibilities:Develop and execute strategic plans to drive revenue growth and client satisfaction.Lead...
-
Executive Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines Cobden & Carter International Full timeWe are looking for a detail-oriented and organized Executive Support Specialist to join our team at Cobden & Carter International. As an Executive Assistant to the Managing Director, you will play a critical role in ensuring the smooth operation of the office and the company's facilities.Main Responsibilities:Support daily functions, communications, and...
-
Managing Director
3 days ago
Quezon City, National Capital Region, Philippines Asian Consulting Group - ACG Full timeDirect message the job poster from Asian Consulting Group - ACGCompany DescriptionAsian Consulting Group, Inc. (ACG) has been a leader in advocating for genuine tax reform since its founding in 2011. As the Philippines' first tax hub for top corporations, SMEs, and celebrities in the Asia-Pacific region, ACG provides strategic, technology-driven solutions to...