Executive Director of Operations

5 days ago


Quezon City, National Capital Region, Philippines Intelassist Full time

About the Position:

The Executive Director of Operations will play a critical role in driving our operational strategy at Intelassist. This individual will be responsible for developing and implementing strategies to improve operational efficiency and effectiveness.

Key Accountabilities:

  1. Develop and implement strategies to improve operational efficiency and effectiveness.
  2. Lead and coach teams to achieve excellence in operational performance.
  3. Identify and mitigate potential risks to operations, including system outages, data breaches, and Agent/Representative/Associate burnout as part of Business Continuity.
  4. Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments, to ensure alignment and collaboration.
  5. Formulate operational strategies to ensure attainment of profitability objectives.

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • Intermediate to advanced expertise in Microsoft Excel is required.
  • Strong sales and customer service domain experience and excellent people management skills.
  • Related experience working as a BPO Operations Director for a minimum of 5 years.
  • Experience in team management and performance management.
  • Strong decision-making and problem-solving skills.
  • Must have excellent verbal and written English communication skills.
  • Strong organizational skills.
  • High level of integrity and honesty.


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