Director of Operations
6 days ago
GoTyme Bank Quezon City, National Capital Region, Philippines
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GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building South Africa's leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.
At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.
About the role
The Operations Director is overall accountable for Operational Excellence of the bank's backend operational processes. This includes IT Operations, Kiosk Operations, KYC Operations and Payment Operations.
- Define, execute, measure and continuously improve the Operation Model for Technology & Operations of GoTyme.
- Ensure on-track and smooth hand-over of GoTyme Technology Platforms to operations - such as GoTyme Mobile App, ERP, GL, End-user Computing, Office Network, among others.
- Ensure availability, reliability and scalability of GoTyme platforms to support the continued business growth - Internal IT tools, KYC, Kiosks and Payment platforms.
- Ensure smooth operations, right controls and scalability of the following operations pillars: Internal IT Operations, KYC Operations, AML Transaction Monitoring Operations and Kiosk Operations.
- Align the operational SLAs with the business partners and ensure that the operational groups are meeting end-to-end SLAs as committed to the business.
- Identify key partners, ensure fully aligned SLAs and perform vendor management and build strategic relationships in a way that compels the partners to consistently meet committed SLAs and support GoTyme's business growth.
- Ensure all regulatory and audit requirements from the Operational Teams are met and all relevant findings are addressed on-time.
- Run overall IT Service Management Processes (Incident Management, Problem Management, Request Fulfillment, Ongoing Monitoring via Dashboards).
- Create, execute and maintain Operational Policies & Procedures.
Must haves
- 10 years of experience in IT operations or Banking Operations and leading a multi-functional group delivering various measures.
- Demonstrated the ability to influence and foster deep positive relationships with external partners and cross-functional stakeholders.
- The ability to operate under pressure and find creative, practical solutions to problems; a bias toward thinking outside the conventional approach.
- Demonstrated ability to be a strategic, business-oriented, critical thinker who can effectively develop and implement a variety of operational and business strategies.
- Director
- Full-time
- Information Technology and Management
- Financial Services, Banking, and Investment Banking
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