Director of Operations Excellence

7 days ago


Quezon City, National Capital Region, Philippines Manulife Full time
Join Our Mission to Excel in Operations

At Manulife, we strive to deliver exceptional results through our Operational Teams. As the Director for Operations, you will be part of this mission by aligning and leading our Operations Teams from shared service centers to achieve excellent customer service and exceed service delivery agreements with various business units. This role requires creating an environment of high engagement, driving value-added synergies across functional teams, anticipating and addressing risks proactively, and continuously seeking ways to improve performance and processes.

Your Key Objectives:
• Provide outstanding service to all Manulife businesses in all divisions
• Develop and implement process improvements to enhance operational efficiency
• Lead people and manage cost recovery for high engagement
• Develop and allocate resources for efficient team management
• Collaborate with MBPS Site Heads and business units to develop load balancing site strategy and plans
• Oversee talent development, competencies, and effective talent acquisition and retention

About Our Ideal Professional:
We are looking for a seasoned senior leader with a Bachelor's degree in a related field and cumulative eight+ years of senior leadership experience in a call center or shared service environment. As an ideal candidate, you have at least five years as an Operations/Site Director or equivalent position, strong People Management skills, and experience handling high volume and capacity requirements, managing at least 500 FTEs.

  • Quezon City, National Capital Region, Philippines Tier1usa Full time

    About the RoleWe are seeking an experienced Operations Director to join our team at Tier1usa. In this role, you will be responsible for overseeing the company's operations, driving growth, and ensuring the long-term viability of our business.The successful candidate will have a proven track record in executing a company's vision through operational...


  • Quezon City, National Capital Region, Philippines Brent Group Of Company Full time

    About the Role:Brent Group Of Company is seeking an exceptional Strategic Operations Director to lead our operations team.The successful candidate will have a strong background in operations management, with a focus on strategic planning and team leadership. They will be responsible for overseeing the overall operations of the company, including managing...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Operational Excellence Director Solution DeliveryOperational Excellence Director Solution DeliveryAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents...


  • Quezon City, National Capital Region, Philippines Modernbrands Inc. Full time

    At Modernbrands Inc., we are looking for a highly skilled Operations Director to lead our operations team and drive business growth.As an Operations Director, you will oversee the implementation of procedures and policies within the company, ensuring efficient business operations and effective management of resources.Key responsibilities include:Developing...


  • Quezon City, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Key Responsibilities:As an Operational Excellence Specialist at Ayuda Business Management Solution Inc., your primary focus will be on driving operational efficiency and excellence throughout the organization. You will work in close partnership with the Finance, HR, and Director of Operations teams to develop and implement operational metrics for ATCP.This...


  • Quezon City, National Capital Region, Philippines Excellence Poultry Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Data Analyst for Inventory Operations.In this role, you will be responsible for analyzing data to identify trends and areas for improvement, developing and implementing systems for accurate inventory management, and ensuring that all transactions are accurately recorded...


  • Quezon City, National Capital Region, Philippines GoTyme Bank Corporation Full time

    GoTyme Bank Quezon City, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Director of Operations role at GoTyme BankGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the...

  • Operations Director

    2 weeks ago


    Quezon City, National Capital Region, Philippines Intelassist Full time

    Job Description:The Operations Director is responsible for the alignment of customer services, sales and support with evolving customer needs, technological advancements and brand identity. They develop strategies, long-range plans and innovative ideas to enhance customer operations, services, and their quality. They also align resources with business needs...


  • Quezon City, National Capital Region, Philippines T3Cogno Full time

    T3Cogno Quezon City, National Capital Region, PhilippinesDirector - Operations RCMWe are hiring for a Director role for one of our clients in the Philippines (METRO MANILA).SPECIFICATIONS: Candidate should have experience in Healthcare (RCM OPERATIONS). "NON-RCM CANNOT BE CONSIDERED"Budget: Up to 180kWorkplace: HYBRID (WFO)If interested, you can apply here...

  • Operations Director

    2 days ago


    Quezon City, National Capital Region, Philippines Michael Page Full time

    Leadership role with a leading F&B brandHigh level of visibility and influenceAbout Our ClientOur client is one of the leading and market-favorite F&B/restaurant brands in the country.Job DescriptionContributes to the overall strategy in all aspects of Business Operations.Develops and controls operational budgets for profitability and resource...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Overview:TASQ Staffing Solutions is seeking a highly motivated Operations Assistant Director to lead our Operations team. The ideal candidate will have a minimum of 5 years of experience in workforce management in a BPO set-up, with expertise in scheduling, forecasting, capacity planning, and stakeholder management.The successful candidate will possess...

  • Operations Director

    7 days ago


    Quezon City, National Capital Region, Philippines Manulife Full time

    Unlock Your Potential at ManulifeThe Director for Operations is a key role within our organization, responsible for leading the Operations Team to deliver exceptional customer service and exceed service delivery agreements with various business units. This strategic thought leader creates an environment of high engagement, drives value-added synergies across...


  • Quezon City, National Capital Region, Philippines Manulife Full time

    Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...

  • Operations Director

    1 week ago


    Quezon City, National Capital Region, Philippines Manulife Full time

    Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...

  • Operations Director

    5 days ago


    Quezon City, National Capital Region, Philippines Cosmocare International, Inc. Full time

    We are looking for a highly skilled Operations Director to join our team at Cosmocare International, Inc. As a key member of our leadership team, you will play a crucial role in shaping the operational strategy of our growing business. The successful candidate will have a strong background in general operations and support management, with at least 5 years...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job OverviewThe Senior Operations Director will play a key role in driving the success of our call center operations. This individual will be responsible for developing and implementing strategies to improve customer satisfaction, reduce costs, and increase productivity.Responsibilities include:* Developing and implementing call center strategies to improve...


  • Quezon City, National Capital Region, Philippines Iparcelplus Full time

    About the RoleWe are seeking a highly skilled Financial Operations Director to join our team at Iparcelplus. This is a key leadership position that oversees the entire finance function, driving strategic decisions and ensuring seamless operations.


  • Quezon City, National Capital Region, Philippines Excellence Poultry Full time

    Job Description:We are seeking an experienced Inventory Management Specialist to join our team at Excellence Poultry.The successful candidate will analyze and record transactions to reconcile inventory and other accounts, ensuring accuracy and efficiency in our operations.This role involves monitoring and coordinating unreconciled items, as well as...


  • Quezon City, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Job SummaryWe are seeking a highly skilled Data-Driven Operational Excellence Leader to join our team. As a key member of our Operations department, you will be responsible for driving operational excellence through data analysis and process improvement.Responsibilities* Collaborate with Finance, HR, and the Director of Operations to establish key...


  • Quezon City, National Capital Region, Philippines Thermo Fisher Scientific Full time

    About the RoleThis Director, Accounts Payable position at Thermo Fisher Scientific Inc. offers a unique opportunity to lead a dynamic team and drive financial excellence. The ideal candidate will possess exceptional leadership skills, a strong understanding of financial transaction processing, and a passion for operational improvement.Responsibilities...