Sr. Operations Director
2 days ago
Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads.Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving their objectives. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Minimum Job Requirements (Education, Experience, Skills): Candidate must have completed at least 2 years in college, any field. At least 2 to 3 years of Sr. Director experience in the BPO Industry or; Applicants must be willing to work onsite Experience handling multiple Telco programs is preferred.
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Sr. Operations Director
3 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads. Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving...
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Sr. Operations Director
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads. Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving...
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Director of Client Relations and Operations
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeCompany OverviewWe are a dynamic organization based in Commonwealth Avenue, Quezon City, seeking a highly skilled Sr. Client Services Director to join our team.As a key player in our organization, you will have the opportunity to work collaboratively with our Senior Director for Operations to drive business growth and improve client satisfaction.Job...
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Sr. Client Services Director
4 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeThe Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service. As a Client Services Director you will: Serve as the "Point of Contact" for...
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Sr. Client Services Director
4 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeThe Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service.As a Client Services Director you will: Serve as the "Point of Contact" for our...
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Sr. Client Services Director
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeThe Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service. As a Client Services Director you will: Serve as the "Point of Contact" for...
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IT Director
5 days ago
Quezon City, Philippines TRB Express, Inc Full timeWe are seeking a forward-thinking IT Director to lead and manage our technology infrastructure in the courier industry. The IT Director will oversee IT systems, develop technology strategies, and ensure that all IT operations run smoothly to support business objectives.Lead the IT department, managing systems and networks that support operations across the...
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IT Director
5 days ago
Quezon City, Philippines TRB Express, Inc Full timeWe are seeking a forward-thinking IT Director to lead and manage our technology infrastructure in the courier industry. The IT Director will oversee IT systems, develop technology strategies, and ensure that all IT operations run smoothly to support business objectives. Lead the IT department, managing systems and networks that support operations across the...
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IT Director
5 days ago
Quezon City, Philippines TRB Express, Inc Full timeWe are seeking a forward-thinking IT Director to lead and manage our technology infrastructure in the courier industry. The IT Director will oversee IT systems, develop technology strategies, and ensure that all IT operations run smoothly to support business objectives. Lead the IT department, managing systems and networks that support operations across the...
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Industrial Operations Director
6 days ago
Quezon City, National Capital Region, Philippines HR Network Inc Full timeJob Summary:As an Industrial Operations Director at HR Network Inc, you will be responsible for overseeing the production process within our facility to achieve optimal output. Your role will involve coordinating with the production team, ensuring compliance with safety and regulatory standards, and monitoring task priorities to meet production goals.About...
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Strategic Account Management Lead
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob SummaryWe are seeking a highly skilled Sr. Client Services Director to join our team based in Commonwealth Ave., Quezon City.As a key member of our team, you will have the opportunity to work collaboratively with our Senior Director for Operations to drive business growth and improve client satisfaction.Responsibilities and ExpectationsLead and Manage...
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Sr. IT Auditor
5 days ago
Pasig City, Philippines JK Network Services Full timeWe Are Hiring Sr. IT Auditor | Earn up to PHP 60,000 above Plus Benefits| Online Process OnlyCompany Profile: One of most trusted company for financing servicesPosition: Sr. IT Auditor Industry: Financing CompanyWork arrangement: Onsite (Monday-Friday)Location: Ortigas PasigSalary: Php 60,000-70,000 (Negotiable) Recruitment Process: Online ProcessJob...
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Sr. Project Manager
5 days ago
Makati City, Philippines Career Professionals, Inc. Full timeThe PMO Director is responsible for leading the Project Management Office for Transformation projects, including overseeing the project portfolio, establishing project management standards, and ensuring successful project delivery. The PMO Director reports to the Transformation Leader and works closely with other senior leaders to ensure alignment with...
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Sr. Project Manager
5 days ago
Makati City, Philippines Career Professionals, Inc. Full timeThe PMO Director is responsible for leading the Project Management Office for Transformation projects, including overseeing the project portfolio, establishing project management standards, and ensuring successful project delivery. The PMO Director reports to the Transformation Leader and works closely with other senior leaders to ensure alignment with...
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Client Services Leadership Role
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob DescriptionThe Sr. Client Services Director will play a crucial role in supporting our team based in Commonwealth Ave., Quezon City. This position involves working closely with the Senior Director for Operations to handle client relationship management.As a key member of our team, you will ensure that our clients receive exceptional customer service.Key...
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Director of Customer Experience Management
2 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeAbout the RoleWe are seeking a highly experienced Senior Operations Director to join our team at Manpower Core Group Inc. As a key member of our leadership team, you will play a critical role in driving business growth and improving customer experience through effective call center operations management.
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Group Manager
5 days ago
Quezon City, Philippines Gratitude Philippines Full timeJob Title: Group Manager - OperationsCampaign: InsuranceWork set-up: Onsite , AlabangWork schedule: To be discussed (usually morning to mid shift)No. of openings: 6Qualifications:• At least 2nd year college completed.• At least 3-5 years solid experience as a Sr Operations Manager in BPO setup• Must have extensive experience in any of the following:...
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Group Manager
5 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeKey skillsSalesInsuranceChat SupportJob Title: Group Manager - OperationsCampaign: InsuranceWork set-up: Onsite , AlabangWork schedule: To be discussed (usually morning to mid shift)Salary: PHP 140,000 - 150,000Qualifications:• At least 2nd year college completed.• At least 3-5 years solid experience as a Sr Operations Manager in BPO setup• Must have...
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Call Center Operations Strategist
2 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob DescriptionThe Senior Operations Director will be responsible for developing and implementing call center strategies to improve customer satisfaction and increase operational efficiency. This role requires strong leadership skills, as well as the ability to analyze data and make informed decisions.
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Team Supervision Director
2 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob DescriptionThe Manpower Core Group Inc. is looking for an experienced Team Supervision Director to oversee the supervision of RMG Analysts. The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and guide a team towards achieving exceptional results.ResponsibilitiesSupervise and monitor RMG Analysts...
