Client Partnership Developer

2 days ago

Lipa City, Calabarzon, Philippines beBeeExpert Full time ₱475,200 - ₱504,000
Client Retention Expert

Job Summary:

We are seeking a skilled Client Retention Expert to lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, build lasting partnerships with clients across global markets, and create pathways for assistant growth and development.

This is an excellent opportunity for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.

Key Responsibilities:
  • Lead engaging video calls with international clients.
  • Guide new clients and assistants through smooth onboarding experiences.
  • Handle support matters with a solutions-first approach.
  • Turn client feedback into actionable improvements.
  • Build strong, lasting client relationships through proactive communication.
Team Development Mastery:
  • Coach assistants to deliver exceptional services.
  • Create personalized growth plans for team members.
  • Foster a culture of knowledge sharing and innovation.
  • Track and celebrate performance wins.
  • Turn challenges into learning opportunities.
Tech & Innovation Leadership:
  • Test-drive new features in our proprietary software.
  • Provide strategic feedback for product enhancement.
  • Create and optimize standard operating procedures.
  • Pioneer new ways of delivering value to clients.
Requirements:
  • 1-2 years of leadership experience in BPO/customer service environment.
  • 1-2 years of client-facing account management experience.
  • Proven track record in team development and coaching.
  • Strong English communication skills (written and verbal).
  • Experience in performance management and metrics tracking.
  • Background in virtual team management (preferred).
Preferred Qualifications:
  • Exceptional problem-solving abilities.
  • Strong emotional intelligence and empathy.
  • Advanced organizational and multitasking skills.
  • Ability to thrive in fast-paced environments.
  • Excellent documentation and process improvement skills.
  • Proactive communication style.
  • Adaptability and resilience.
  • Tech-savvy with quick platform adoption skills.
What We Offer:
  • Work-from-home setup: Fully remote position with required home office setup.
  • Salary range: Php 38,000 - Php 42,000 a month.
  • Full training and onboarding support.
  • Opportunities for career growth and development.
Application Process:
  1. Complete pre-qualifying questions.
  2. Interview with Recruiting Team.
  3. Final interview with Operations Team.
  4. Receive job offer.
  5. Begin training program.

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