Senior Customer Retention Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerRelationship Full time ₱21,600 - ₱27,600

We are seeking a highly motivated and experienced CRM Manager to join our team. The ideal candidate will have 2-3 years of hands-on experience in the Casino, Sportsbook, or Sweepstakes industry.

As a CRM Manager, you will play a key role in shaping player engagement through strategic retention campaigns, personalized communications, and loyalty initiatives.

Responsibilities
  • Develop and execute pre-launch and post-launch CRM strategies to drive player engagement and reduce churn.
  • Define key retention KPIs and build tailored plans across player segments.
  • Create structured campaign roadmaps for product launch and growth phases.
Campaign Management
  • Plan, launch, and optimize CRM campaigns via email, push notifications, SMS, and in-game messages.
  • Implement loyalty programs, reactivation efforts, and seasonal promotions.
  • Collaborate with creative and marketing teams to deliver compelling campaign assets.
Data & Insights
  • Analyze player behavior and campaign results to improve performance.
  • Use insights to personalize messaging and offers across lifecycle stages.
  • Monitor and report on key metrics such as LTV, retention, engagement, and churn.
  • Work closely with product, marketing, analytics, and support teams to ensure CRM efforts are aligned with business goals.
  • Contribute feedback on user experience and product features from a retention standpoint.
Qualifications
  • 2-3 years of experience in a CRM, user retention, or marketing role within the Casino / Sportsbook / Sweepstakes space.
  • Proven ability to plan and execute lifecycle campaigns that increase player engagement and retention.
Benefits
  • Competitive salary and performance incentives.
  • Fully remote work and flexible hours.
  • Opportunities for professional growth.
  • Work with a passionate team shaping iGaming's future.
Requirements
  • Strategic mindset with strong organizational skills.
  • Excellent communication and team collaboration.
  • Quick to learn and adaptable in a fast-paced digital environment.

  • Customer Relationship Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeClient Full time $52,000 - $68,000

    Job Title: Customer Relationship Specialist">The Customer Relationship Specialist is a vital role that involves establishing and maintaining effective customer relationships, ensuring customer satisfaction, and driving business growth. This individual will liaise with customers, internal departments, and sales teams to provide timely value propositions,...

  • Chief Customer Experience Officer

    2 days ago

    Baguio City, Cordillera, Philippines beBeeRetention Full time ₱800,000 - ₱1,000,000

    OverviewWe are seeking a highly skilled professional to lead our Customer Success initiative. This role is crucial in driving customer retention by designing and implementing strategic solutions that improve user experiences and reduce churn.Key responsibilities include:Identifying, monitoring, and analyzing key customer metrics to inform retention...

  • Senior Customer Experience Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeRelationship Full time $92,462 - $124,978

    Job OverviewA global leader is seeking a highly skilled professional to drive customer success through our products and services.ResponsibilitiesMaintain and improve customer plans, value plans, and other essential assets.Conduct regular meetings with customers to ensure governance frameworks are met.Partner with sales teams, services teams, and partners to...

  • Client Acquisition and Retention Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeClient Full time ₱2,500,000 - ₱3,500,000

    Drive Business Growth with Our Customer Success Manager RoleWe're seeking an experienced Customer Success Manager to drive business growth and expand our customer base.This senior-level position involves developing strong relationships with high-net-worth clients, generating new sales opportunities, and maintaining existing client contracts.The ideal...

  • Customer Interaction Professional

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000

    Customer Experience SpecialistWe are seeking a passionate customer experience specialist to join our team in a fast-paced, dynamic and innovative environment.Key Responsibilities:Provide exceptional customer service through various channels, including email, live chat, phone and social media.Be the front line of communication, addressing inquiries about...

  • Renewal Portfolio Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeportfolio Full time ₱1,000,000 - ₱1,400,000

    Renewal Portfolio SpecialistThis is a dynamic position that focuses on ongoing revenue growth and software asset management. The Renewal Portfolio Specialist plays a pivotal role in fostering customer relationships, ensuring retention, and driving loyalty.

  • Revenue Growth Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeGrowth Full time $100,000 - $150,000

    Revenue Growth SpecialistThe primary role of the Revenue Growth Specialist is to manage assigned customer accounts, focusing on recurring revenue and software asset management. This involves developing customer relationships that promote retention and loyalty.Key Responsibilities:Be a licensing expert and understand all owned assets within a given...

  • Fostering Long-Term Customer Relationships

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerSuccess Full time $800 - $1,300

    Job Title: Customer Success SpecialistThis is a fantastic opportunity to join our team as a Customer Success Specialist. In this role, you will play a key part in ensuring the satisfaction and success of our customers.You will work closely with our clients to understand their needs and provide tailored solutions to meet those needs. Your excellent...

  • Customer Business Growth Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱450,000 - ₱600,000

    Job Title:Account Success StrategistAt our organization, we are seeking a solution-driven individual who has a passion for customer happiness, technology, and innovation. The Account Success Strategist acts as a trusted consultant to our customers and is responsible for ensuring their success with our software and services.The end goal is to increase value,...

  • Customer Service Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job Opportunity:Customer Service SpecialistThis role involves interacting with customers through various communication channels. As a Customer Service Specialist, you will be responsible for providing support and resolving routine issues related to our products or services.Main Responsibilities:Ensure high-quality service delivery that meets contractual Key...