Customer Interaction Professional
2 days ago
We are seeking a passionate customer experience specialist to join our team in a fast-paced, dynamic and innovative environment.
Key Responsibilities:- Provide exceptional customer service through various channels, including email, live chat, phone and social media.
- Be the front line of communication, addressing inquiries about products, memberships, subscriptions and overall business while embodying core values and brand ethos.
- Implement retention strategies to help reduce churn and actively engage with customers to understand their needs and address concerns.
- Foster a positive brand perception by delivering exceptional customer interactions.
- Experience in customer-facing roles is highly valued.
- Superior written and oral communication skills are essential.
- Strong people skills, being excited by chatting with new and interesting folks is a must.
- Friendly and empathetic individuals who can think on their feet are preferred.
- Experience with CRM tools such as Richpanel and Zendesk is desirable.
Our organization is committed to fostering a diverse, inclusive and equitable workplace. We value unique perspectives and welcome applicants from all backgrounds, identities and experiences.
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