Chief Customer Experience Officer

2 days ago

Baguio City, Cordillera, Philippines beBeeRetention Full time ₱800,000 - ₱1,000,000
Overview

We are seeking a highly skilled professional to lead our Customer Success initiative. This role is crucial in driving customer retention by designing and implementing strategic solutions that improve user experiences and reduce churn.

Key responsibilities include:

  • Identifying, monitoring, and analyzing key customer metrics to inform retention strategies.
  • Collaborating with cross-functional teams to improve UI/UX and reduce friction points.
  • Developing and testing solutions to enhance navigational flow and usability.
  • Partnering with sales and marketing to align retention initiatives with business objectives.
  • Providing actionable insights to leadership based on customer behavior data.
  • Ensuring accurate reporting on cross-functional projects.
  • Leading efforts to boost referrals and customer advocacy.
  • Supporting customer onboarding and engagement initiatives.
  • Solving problems quickly, even under pressure.

Requirements for the position include:

  • A solid understanding of SaaS, user journey mapping, and usability principles.
  • Strong knowledge of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles, with at least 1 year in leadership preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

As a member of our team, you will have the opportunity to work in a dynamic and innovative environment where you can grow and make a real impact.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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