Workforce Management Capacity Planner
5 days ago
Job Description
\We are seeking a highly skilled Workforce Management (WFM) Capacity Planner to join our team at Gratitude Philippines.
\About the Role
\This is an exciting opportunity for an experienced WFM professional to lead our capacity planning efforts and make a significant impact on our business operations.
\Key Responsibilities
\- \
- Lead the development and implementation of WFM capacity plans that align with business objectives.\
- Collaborate with cross-functional teams to ensure seamless integration of WFM strategies into overall business plans.\
- Analyze data and trends to identify opportunities for process improvements and implement changes as needed.\
- Maintain accurate records of WFM metrics and provide regular reporting to stakeholders.\
- Develop and maintain strong relationships with internal stakeholders to ensure effective communication and collaboration.\
- Stay up-to-date with industry trends and best practices in WFM, identifying areas for improvement and implementing new processes as necessary.\\
Requirements
\To be successful in this role, you will need:
\- \
- At least 1 year of experience in handling a WFM team.\
- 2 years of experience in capacity planning.\
- Must have experience in using NICE IEX, CMS Avaya, or Verint (at least 2 out of 3).\
- At least 2 years of college education.\\
Location and Salary
\This role is based in MOA, and the salary is 50k PHP.
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