Workforce Management Capacity Planner

5 days ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time

Job Description

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We are seeking a highly skilled Workforce Management (WFM) Capacity Planner to join our team at Gratitude Philippines.

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About the Role

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This is an exciting opportunity for an experienced WFM professional to lead our capacity planning efforts and make a significant impact on our business operations.

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Key Responsibilities

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  • \
  • Lead the development and implementation of WFM capacity plans that align with business objectives.\
  • Collaborate with cross-functional teams to ensure seamless integration of WFM strategies into overall business plans.\
  • Analyze data and trends to identify opportunities for process improvements and implement changes as needed.\
  • Maintain accurate records of WFM metrics and provide regular reporting to stakeholders.\
  • Develop and maintain strong relationships with internal stakeholders to ensure effective communication and collaboration.\
  • Stay up-to-date with industry trends and best practices in WFM, identifying areas for improvement and implementing new processes as necessary.\\

Requirements

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To be successful in this role, you will need:

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  • \
  • At least 1 year of experience in handling a WFM team.\
  • 2 years of experience in capacity planning.\
  • Must have experience in using NICE IEX, CMS Avaya, or Verint (at least 2 out of 3).\
  • At least 2 years of college education.\\

Location and Salary

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This role is based in MOA, and the salary is 50k PHP.


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