Workforce Operations Specialist
6 days ago
The Royal Caribbean Group is seeking an experienced Workforce Operations Specialist to join our team. In this role, you will be responsible for collaborating with the Workforce Planning team to ensure optimal staffing levels, call routing, and service level requirements are met across all contact centers.
You will also be responsible for managing resource allocation, call routing, and working with leadership to meet departmental goals. This includes managing staffing levels with overtime and undertime.
In addition, you will be responsible for ensuring that all data entry associated with workforce management databases are maintained and kept accurate. This includes Aspect Workforce and Optimization, Avaya, Microsoft software, and additional databases not listed but that may be introduced to improve operational performance.
This role requires general knowledge of the organization by brand and department, as well as excellent communication and problem-solving skills.
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IT Support Specialist
5 days ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob Description:Eteam Workforce Private Corporation is seeking a skilled IT Support Specialist to join our team. As an integral part of our organization, you will provide top-notch technical assistance and support for our internal clients. This role requires strong problem-solving skills, excellent communication, and the ability to work collaboratively with...
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Workforce Management Specialist
3 days ago
Pasay, National Capital Region, Philippines TASQ Full timeTASQ is hiring a Workforce Manager to manage our on-site team in Pasay. As a key member of our team, you will be responsible for optimizing our workforce management processes, improving efficiency, and driving business results.Responsibilities and Qualifications:Manage and oversee the daily activities of the on-site workforceDevelop and implement effective...
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Workforce Manager Position in Pasay
3 days ago
Pasay, National Capital Region, Philippines TASQ Full timeTASQ is seeking a highly experienced Workforce Manager to join our team in Pasay. The successful candidate will be responsible for managing our on-site workforce, ensuring seamless operations and meeting business objectives.Job Requirements:A minimum of 8 years of experience in the BPO industryAt least 3-4 years of experience as a Workforce ManagerProficient...
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Workforce Management Strategist
2 days ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Overview:We are seeking a highly skilled Workforce Management Strategist to join our team. As a key member of our workforce management function, you will be responsible for analyzing and comparing staffing and revenue reports from the past to prepare daily, weekly, and monthly reports to make recommendations for upcoming months.About the Role:This is a...
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Logistics Operations Specialist
6 days ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full timeAbout the Role:We are seeking a skilled Logistics Operations Specialist to join our Workforce Strategy & Movements Team at Royal Caribbean Group. The successful candidate will be responsible for managing the day-to-day logistical needs for crew movement and vendor management.Key Responsibilities:Manage hotel blocks, ensure crew accommodations within...
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Junior IT Technician
5 days ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout the Role:We are seeking a motivated Junior IT Technician to join our dynamic team at Eteam Workforce Private Corporation. In this role, you will be responsible for providing technical assistance and support for our internal clients. You will have the opportunity to develop your skills and knowledge in a fast-paced environment, working collaboratively...
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Process Training Specialist
5 days ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob SummaryThe Process Training Specialist will be responsible for designing and delivering training programs that cater to the specific needs of our agents. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.Main Responsibilities:Developing training plans that meet the...
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Workforce Management Capacity Planner
5 days ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeJob Description\We are seeking a highly skilled Workforce Management (WFM) Capacity Planner to join our team at Gratitude Philippines.\About the Role\This is an exciting opportunity for an experienced WFM professional to lead our capacity planning efforts and make a significant impact on our business operations.\Key Responsibilities\\Lead the development and...
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Data Insights Specialist
7 days ago
Pasay, National Capital Region, Philippines SM Supermalls Full timePurpose:The role of the Data Insights Specialist is to turn raw numbers into actionable insights that guide leaders and shape workforce decisions. This includes refining data, sharing findings, and laying the groundwork for AI-powered HR initiatives.Key Responsibilities:Collect & Prepare: Gather and cleanse workforce data to create a solid foundation for...
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Voice Operations Specialist
7 days ago
Pasay, National Capital Region, Philippines Metrobank Full timeWe are seeking a skilled and experienced Voice Operations Specialist to join our team at Metrobank. As a Voice Operations Specialist, you will play a critical role in providing world-class voice services to our customers.Your primary responsibilities will include responding to customer inquiries, resolving issues, and providing product information. To...
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People Analytics Specialist
7 days ago
Pasay, National Capital Region, Philippines SM Supermalls Full timePeople Analytics SpecialistPasay, PhilippinesThe Role:Turn raw numbers into real insights that guide leaders and shape workforce decisions—now and for the future. As you refine data and share findings, you'll also help us lay the groundwork for our AI-powered HR initiatives.Key ResponsibilitiesCollect & Prepare: Gather and cleanse workforce data to create...
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Senior Specialist
2 days ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Description - Senior Specialist - Workforce Management – Planning (0433H)Senior Specialist - Workforce Management – PlanningBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Specialist - Workforce Management – Planning working onsite in Five E-com, Pasay City, you'll be a part of...
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Operations Coordinator
6 days ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full timeAbout the RoleWe are looking for a highly skilled Operations Coordinator - Contact Center to join our team. As an Operations Coordinator, you will play a key role in maintaining optimal staffing levels, service level goals, and daily record keeping across all contact centers.Responsibilities include REAL-TIME OPERATIONAL MONITORING, DATABASE MANAGEMENT,...
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Financial Operations Specialist
3 days ago
Pasay, National Capital Region, Philippines Infinit-O Global, Limited Full timeCompany OverviewInfinit-O is a global leader in Business Process Optimization, partnering with top companies in Financial Services, Healthcare, and Technology.Job DescriptionWe are seeking an experienced Financial Operations Specialist to support our financial operations. The successful candidate will be responsible for performing day-to-day payroll...
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Operations Learning Specialist
3 days ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeAbout the RoleAs an Operations Learning Specialist at Manpower Core Group Inc., you will have the opportunity to make a significant impact in shaping the learning and education program for Capital Markets – Transfer Agency and Treasury Services.You will be responsible for building a scalable, world-class learning experience that is enjoyable, energized,...
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Operational Efficiency Specialist
2 days ago
Pasay, National Capital Region, Philippines LBC Express, Inc. Full timeJob OverviewThe Operational Efficiency Specialist will focus on identifying areas for improvement and implementing strategies to enhance business performance. This role requires strong analytical skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesAssess business processes and identify opportunities for improvement.Develop...
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Operational Excellence Specialist
2 days ago
Pasay, National Capital Region, Philippines Philippine National Bank Full timeAt Philippine National Bank, we are seeking a skilled Operational Excellence Specialist to join our team. In this role, you will be responsible for defining and designing methodologies, manuals, procedures, and service delivery standards across all areas of business operations. This ensures that these are aligned with overall strategic directions, current,...
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Training Operations Head
5 days ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob OverviewWe are seeking an experienced Training Operations Head to join our team. In this role, you will be responsible for overseeing the development and implementation of our training programs. You will work closely with our trainers and assistant managers to ensure that our training initiatives are aligned with our business objectives.Main...
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HR Operations Specialist
4 days ago
Pasay, National Capital Region, Philippines Conduent Full timeConduent is a leading provider of mission-critical services and solutions for Fortune 100 companies and over 500 governments. Our HR Solutions Services Associate III plays a vital role in supporting our clients' workforce needs by providing expert benefits administration and advisory services.Job RequirementsMaintain accurate benefit calculations and...
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Workforce Planner
2 weeks ago
Pasay, National Capital Region, Philippines Betting & Gaming Limited Full timeSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you....