Workforce Management Analyst

6 days ago


Pasay, National Capital Region, Philippines Royal Caribbean Group Full time
Requirements

To be successful as a Workforce Management Analyst, you will need to have a strong understanding of workforce management principles and practices. You will be responsible for examining contact center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation.

You will also be responsible for data entry and reporting, which will be reviewed by the leadership team. You must be able to identify organizational and departmental policies and procedures, and complete tasks accurately and efficiently in a time-sensitive environment.

This role requires excellent analytical and problem-solving skills, as well as the ability to multitask and prioritize tasks while meeting necessary deadlines.


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