Workforce Management Analyst
6 days ago
To be successful as a Workforce Management Analyst, you will need to have a strong understanding of workforce management principles and practices. You will be responsible for examining contact center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation.
You will also be responsible for data entry and reporting, which will be reviewed by the leadership team. You must be able to identify organizational and departmental policies and procedures, and complete tasks accurately and efficiently in a time-sensitive environment.
This role requires excellent analytical and problem-solving skills, as well as the ability to multitask and prioritize tasks while meeting necessary deadlines.
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Workforce Analyst
7 days ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeAbout the job Workforce Analyst - Pasay - onsite 34k. Shifting scheduleWe are looking for a Workforce Analyst to work for our client in Pasay.This is an onsite role that follows a Shifting Schedule.The salary is up to 34K based on experience and interview results.Minimum Requirement of at least 1 year experience in Workforce Management and has Solid...
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Workforce Analyst
1 week ago
Pasay, National Capital Region, Philippines TSA Group - Australia Full timeCompany DescriptionTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people...
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Workforce Management Specialist
3 days ago
Pasay, National Capital Region, Philippines TASQ Full timeTASQ is hiring a Workforce Manager to manage our on-site team in Pasay. As a key member of our team, you will be responsible for optimizing our workforce management processes, improving efficiency, and driving business results.Responsibilities and Qualifications:Manage and oversee the daily activities of the on-site workforceDevelop and implement effective...
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TASQ Workforce Management Role
3 days ago
Pasay, National Capital Region, Philippines TASQ Full timeTASQ is looking for a skilled Workforce Manager to lead our on-site team in Pasay. As a key member of our team, you will be responsible for optimizing our workforce management processes, improving efficiency, and driving business results.Responsibilities:Manage and oversee the daily activities of the on-site workforceDevelop and implement effective workforce...
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Workforce Manager Position in Pasay
3 days ago
Pasay, National Capital Region, Philippines TASQ Full timeTASQ is seeking a highly experienced Workforce Manager to join our team in Pasay. The successful candidate will be responsible for managing our on-site workforce, ensuring seamless operations and meeting business objectives.Job Requirements:A minimum of 8 years of experience in the BPO industryAt least 3-4 years of experience as a Workforce ManagerProficient...
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Workforce Manager Position in Pasay
2 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is hiring an On-Site Workforce Manager to join our team. This role requires immediate availability, and the screening interview will be conducted over the phone.**Work Setup:** On-site**Shift:** Graveyard**Location:** Not specified but available in PasayResponsibilities & Qualifications:To be successful as a Workforce...
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Workforce Operations Specialist
6 days ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full timeJob SummaryThe Royal Caribbean Group is seeking an experienced Workforce Operations Specialist to join our team. In this role, you will be responsible for collaborating with the Workforce Planning team to ensure optimal staffing levels, call routing, and service level requirements are met across all contact centers.You will also be responsible for managing...
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On-Site Workforce Management Expert
2 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Summary:TASQ Staffing Solutions is seeking an experienced Workforce Manager to join our team. In this role, you will be responsible for managing a team of employees, ensuring they have the necessary skills and training to perform their duties effectively. You will also be responsible for maintaining high levels of customer satisfaction, developing...
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Real Time Analyst
2 weeks ago
Pasay, National Capital Region, Philippines Stark Asia Solutions Inc. Full timeOn-site - Pasay 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionA Real-Time Analyst (RTA) monitors and manages real-time workforce performance to ensure service level goals are met. They track call volumes, agent adherence, and queue statuses, identifying and addressing deviations to maintain operational efficiency. RTAs adjust schedules, reallocate...
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Workforce Management Strategist
2 days ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Overview:We are seeking a highly skilled Workforce Management Strategist to join our team. As a key member of our workforce management function, you will be responsible for analyzing and comparing staffing and revenue reports from the past to prepare daily, weekly, and monthly reports to make recommendations for upcoming months.About the Role:This is a...
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Workforce Management
1 week ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeRequirements:Candidate must possess at least a Bachelors/College Degree2 years minimum experience in Workforce ManagementExcellent skills in scheduling and real-time time management a mustDetail oriented with ability to deliver project deliverables with little supervisionExcellent written, verbal and e-mail skills, with the ability to interface effectively...
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Workforce Manager
3 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring a Workforce Manager (WFM) in PasayTASQ is looking for an on-site Workforce Manager (WFM Manager) to join our team in Pasay. This role requires immediate availability, and the screening interview will be conducted over the phone.Job Details:Work Setup: On-siteShift: GraveyardLocation: PasayResponsibilities & Qualifications:8 years of experience...
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Workforce Manager
4 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring a Workforce Manager (WFM) in PasayTASQ is looking for an on-site Workforce Manager (WFM) to join our team in Pasay. This position requires immediate availability, and the initial screening interview will be conducted via phone.Job Details:Work Setup: On-siteShift: GraveyardLocation: PasayResponsibilities & Qualifications:8 years of experience...
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Workforce Manager
6 days ago
Pasay, National Capital Region, Philippines TASQ Full timeTASQ is Hiring a Workforce Manager (WFM) in PasayTASQ is looking for an on-site Workforce Manager (WFM Manager) to join our team in Pasay. This role requires immediate availability, and the screening interview will be conducted over the phone.Job Details:Work Setup: On-siteShift: GraveyardLocation: PasayResponsibilities & Qualifications:8 years of experience...
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Real Time Analyst
5 days ago
Pasay, National Capital Region, Philippines TSA Group - Australia Full timeCompany DescriptionTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people...
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Team Lead, Workforce Management Real Time
1 week ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Description - Team Lead, Workforce Management Real Time (0433O)Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Five E-com, Pasay City, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingHave a...
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Workforce Management Capacity Planner
5 days ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeJob Description\We are seeking a highly skilled Workforce Management (WFM) Capacity Planner to join our team at Gratitude Philippines.\About the Role\This is an exciting opportunity for an experienced WFM professional to lead our capacity planning efforts and make a significant impact on our business operations.\Key Responsibilities\\Lead the development and...
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Capacity Planner
3 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - With experience as WFM Analyst Lead- 4 years in Workforce Management- With 2 years in scheduling and forecasting- Amenable to work onsite (Pasay, MOA)
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Capacity Planner
4 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - With experience as WFM Analyst Lead- 4 years in Workforce Management- With 2 years in scheduling and forecasting- Amenable to work onsite (Pasay, MOA)
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Business Data Analyst
6 days ago
Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time**Job Description:**We are seeking a highly skilled Business Data Analyst to join our team at RSD Human Resource Management Consultancy.About the Role:The successful candidate will be responsible for assisting our Operations team with performance management, providing analysis for process improvement, and preparing reports for Business Reviews to internal...