WFM Team Lead Capacity Planner

At least 1 year of handling a WFM Team · 2 years of experience in Capacity Planning · Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3) · At least 2 years in college Location - MOA Salary - 50k Php

At least 1 year of handling a WFM Team · 2 years of experience in Capacity Planning · Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3) · At least 2 years in college Location - MOA Salary - 50k Php

Minimum Requirements: - With experience as WFM Analyst Lead- 4 years in Workforce Management- With 2 years in scheduling and forecasting- Amenable to work onsite (Pasay, MOA)

Minimum Requirements: - With experience as WFM Analyst Lead - 4 years in Workforce Management - With 2 years in scheduling and forecasting - Amenable to work onsite (Pasay, MOA)

Minimum Requirements: - With experience as WFM Analyst Lead - 4 years in Workforce Management - With 2 years in scheduling and forecasting - Amenable to work onsite (Pasay, MOA)

Responsibilities Essential Duties & Responsibilities Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level. Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: 4...

ResponsibilitiesEssential Duties & ResponsibilitiesLead a team of WFM AnalystGenerate long-range and short-term forecast at interval, daily and weekly level.Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.Create accurate schedules to balance service goals and staff preferences.QualificationsQualifications:4 years in...

Job OverviewTASQ Staffing Solutions is a reputable staffing agency seeking an experienced Capacity Planner to join our team. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to lead a team of Workforce Management Analysts.

Responsibilities Essential Duties & Responsibilities Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level. Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: 4...

Job OverviewWe are seeking a skilled and experienced Workforce Management (WFM) professional to lead our team in optimizing our contact center operations. The ideal candidate will have a strong background in WFM, excellent leadership skills, and the ability to drive results through data-driven decision making.Key ResponsibilitiesLead a team of WFM Analysts...

Responsibilities:- Lead a team of WFM Analyst- Generate long-range and short-term forecast at interval, daily and weekly level.- Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.- Create accurate schedules to balance service goals and staff preferenceQualifications:- years in Workforce Management in a contact center...

Job Summary: TASQ Staffing Solutions is seeking a highly skilled Scheduling Manager to join our team. The successful candidate will be responsible for creating forecasts, schedules, and IDPs, as well as running scenarios within eWFM tools.About the Role:This role requires a strong background in Workforce Management (WFM) with experience in scheduling,...

About TASQ Staffing Solutions We are a leading staffing solutions company, providing top talent to various industries. As a result, we are seeking an experienced Workforce Management Expert to join our team. Job Summary: We are looking for a skilled Capacity Planner to lead our Workforce Management team in generating accurate forecasts and creating effective...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

Responsibilities: - Lead a team of WFM Analyst - Generate long-range and short-term forecast at interval, daily and weekly level. - Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. - Create accurate schedules to balance service goals and staff preference Qualifications: - years in Workforce Management in a contact...

About Gratitude PhilippinesWe are a forward-thinking organization dedicated to delivering exceptional customer experiences. Our team is passionate about staying ahead of the curve in workforce management and capacity planning.

TASQ Staffing Solutions seeks a highly skilled Workforce Optimization Leader to join our team. This is a hybrid role based in MOA Pasay, requiring effective leadership and management skills.About the RoleThe successful candidate will be responsible for managing WFM processes, client KPIs, and financial performance across multiple sites and platforms. They...

At TASQ Staffing Solutions, we are seeking a skilled Workforce Operations Manager to join our team. This role plays a crucial part in ensuring the effective management of our workforce.Key Responsibilities:Volume and Performance Analysis: Regularly perform volume and performance analysis to identify potential impacts on business operations.Reporting and...

TASQ Staffing SolutionsWe are offering an exciting opportunity for a skilled Workforce Management Specialist to join our team in TASQ Staffing Solutions. As a key member of our operations department, you will play a vital role in ensuring the efficient and effective management of our workforce.Job Description:Key Responsibilities:Perform thorough volume and...

At TASQ Staffing Solutions, we're seeking a skilled Workforce Management Strategist to join our team.About the RoleWe're looking for an experienced professional with expertise in Workforce Management, particularly in scheduling and forecasting. If you have a proven track record as a WFM Analyst Lead and are eager to take on new challenges, we'd love to hear...