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Strategic HR Advisor

2 weeks ago

Manila, National Capital Region, Philippines Unilever Full time
About the Role

This is an exciting opportunity to join Unilever as an HR Advisor, playing a pivotal role in enhancing the People Experience (PEX) by providing real-time support for HR-related inquiries.

Key Responsibilities
  1. Serve as the primary point of contact for the Manila Hub MyHR Advisors team.
  2. Assume the role of Tier 0 Champion to work with the Global team on self-service delivery model and continuous improvement.
  3. Deliver real-time support for Tier 1 HR queries via live chat enabled by Service Now, ensuring a high level of service excellence and employee satisfaction.
  4. Guide employees and candidates through the HR processes and systems, offering step-by-step assistance when necessary.
  5. Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution.
  6. Identify and escalate complex issues in line with the Unilever HR service delivery model.
  7. Maintain a high level of confidentiality while handling sensitive employee information.
  8. Contribute to the continuous improvement of the HR services by providing suggestions based on customer feedback and chat analytics.