Corporate Training Specialist

1 week ago

Manila, National Capital Region, Philippines KMC Solutions Full time

We are seeking a highly skilled Corporate Training Specialist to join our Customer Education Services team at KMC Solutions. This role is perfect for individuals with experience delivering engaging and interactive training sessions and programs for clients in the SaaS industry.

The ideal candidate will have a proven track record of developing and delivering training content that meets the unique needs of customers. They will also be responsible for collaborating with cross-functional teams to support the development and delivery of training sessions and programs.

As a Corporate Training Specialist, you will play a critical role in ensuring that our clients receive exceptional customer education and support. You will work closely with our Instructional Design, Product, and Customer Success teams to ensure alignment between training initiatives and overall business objectives.

Main Responsibilities:
  • Training Program Development: Collaborate with cross-functional teams to develop and deliver training sessions and programs tailored to meet the needs of our clients.
  • Live Training Delivery: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
  • Customer Engagement: Build strong relationships with clients by understanding their unique training requirements and providing personalized training that addresses their needs effectively.
  • Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
  • Feedback Collection: Gather feedback from clients on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
  • Documentation: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.

To apply, you must have a Bachelor's degree, with a minimum of 2-4 years of related experience. Proven experience in delivering training programs in the SaaS or technology-related industry is a plus. Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels, are essential.

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