Production Specialist and Support Agent

1 month ago


Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

We are seeking a highly skilled Production Specialist and Support Agent to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and technical support.

Key Responsibilities:
  • Provide technical support to clients via phone and email, ensuring that their queries are resolved efficiently and effectively.
  • Manage transactions according to quality standards, including documenting client information and updating availability in the RAVE system.
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
  • FOLLOW standard processes and procedures to resolve all client queries.
  • DELIVER excellent customer service through effective diagnosis and troubleshooting of client queries.
Requirements:
  • Bachelor's degree or higher in a relevant field.
  • At least 1 year of experience in call center or customer service.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
  • A competitive salary range of PHP 25,000 - PHP 35,000 per month.
  • A comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
  • The chance to work with a dynamic and growing company that values innovation and excellence.


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