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Business Development Liaison
2 weeks ago
Client Services Officer
OverviewThis role is responsible for building and maintaining strong relationships with clients, both new and existing. The successful candidate will have a consultative approach to understanding client needs and delivering tailored solutions.
Key Responsibilities- Develop and maintain positive relationships with clients through effective communication and problem-solving skills.
- Support Relationship Managers in scheduling meetings with clients and internal team members.
- Apply a consultative approach to understand client needs and provide appropriate solutions.
- Maintain open communication channels with clients to address their needs effectively.
- Collaborate with team members to develop strategies for cultivating relationships and generating referrals.
- Serve as a liaison between clients and internal teams to ensure seamless communication.
- Contribute to regular client satisfaction surveys and feedback sessions to drive continuous improvement.
- Provide administrative support to Relationship Managers and Project Managers as needed.
- Assist Project Managers in organizing and maintaining client files in Google Drive.
- Ensure proper permissions on files and manage various documents, including client assets, briefs, contracts, and administrative files.
- Support contract negotiations and documentation under the guidance of senior team members.
- Prepare and manage documentation, including contract documents, cost estimates, and statements of work.
- Support Project Managers in managing teams and resources to meet project deadlines.
- Create comprehensive project briefs for documentation purposes.
- Manage project timelines and deliverables under the guidance of senior team members.
- Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
- Collaborate with internal teams to identify opportunities for process improvement and efficiency.
- Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication.
- Aid in tracking client payments and creating invoices for services rendered.
- Monitor payment schedules and notify stakeholders of upcoming due dates.
- Prepare basic cost estimates and proposals for clients.
- Organize and participate in pitches and meetings with clients.
- Contribute ideas during strategy and creative ideation sessions under supervision.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Strong interpersonal and communication skills.
- Detail-oriented with good organizational skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Google Workspace tools.
- Eagerness to learn and grow in a dynamic agency environment.
- Passion for delivering exceptional customer experiences.
- Familiarity with digital marketing concepts and tools is a plus.