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Travel Experience Coordinator

1 month ago

Pasig, National Capital Region, Philippines Meta Solutions Full time
Travel Booking and Customer Service Expert

We are seeking a highly skilled and customer-focused individual to join our team at Meta Solutions as a Travel Booking and Customer Service Expert.

Key Responsibilities:

  • Assist with travel bookings, handling reservations for flights, hotels, car rentals, and other travel-related services.
  • Provide detailed information about destinations, transportation options, travel requirements, and accommodations to customers.
  • Manage customer inquiries via phone, email, or chat, responding to questions and concerns regarding travel plans and bookings.
  • Process modifications, cancellations, and refunds for travel reservations as requested by customers.
  • Address and resolve travel-related issues, such as booking errors, lost reservations, or itinerary changes.
  • Suggest additional travel services or upgrades that may enhance the customer's travel experience.
  • Update and maintain accurate records of customer interactions, bookings, and preferences.
  • Ensure compliance with company policies, industry regulations, and legal requirements related to travel bookings and customer data.
  • Assist customers with travel disruptions caused by events such as flight cancellations, natural disasters, or personal emergencies.
  • Liaise with airlines, hotels, car rental companies, and other service providers to fulfill customer needs and resolve issues.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in using travel booking systems and software.
  • Knowledge of travel industry regulations and policies.