Remote Customer Support Specialist
2 days ago
We are seeking a Customer Service Representative to collaborate with one of our clients. This role plays a vital part in ensuring customer satisfaction on both the client's Amazon Seller Central account and their website.
Key Responsibilities- Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client's website.
- Provide accurate information about products, orders, shipping, and returns.
- Assist customers with navigating the client's website, placing orders, and resolving any technical issues they may encounter.
- Collaborate with the sales and operations teams to address customer concerns and ensure timely resolution of issues.
- Maintain high levels of professionalism and empathy when interacting with customers to build trust and loyalty.
- Monitor customer feedback and identify recurring issues to proactively address them.
- A minimum of 2+ years of customer service experience is required.
- Preferably experienced with customer service tools such as E-desk or similar platforms.
- Excellent English communication skills, both written and verbal.
- Strong customer service orientation with ability to empathize and prioritize customer needs.
- A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.
- Detail-oriented with ability to multitask and prioritize tasks effectively.
- Proficient in using email, chat, and other communication tools.
- Ability to work independently and collaboratively within a remote team environment.
- Must be available to engage through WhatsApp chat.
- Remote work environment.
- Working hours are from 9 AM to 5 PM UK time.
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