Remote Technical Support Specialist
2 days ago
MCI delivers tailored solutions to clients.
We are seeking a skilled Remote Technical Support Specialist to join our team.
Key Responsibilities- Respond to technical support requests via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
- Maintain up-to-date knowledge of products and services.
- High school diploma or equivalent.
- Previous call center experience.
- Work-from-home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- HMO coverage for you and your dependents.
- Dental coverage and in-house dental assistance.
- Career growth and learning opportunities.
This role requires a strong ability to multitask and self-manage effectively. If you have excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply.
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