Remote Customer Support Specialist

6 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱35,000 - ₱50,000
Job Overview

A career as a remote customer service professional with us involves providing top-notch support to clients across various industries.

We're looking for enthusiastic agents who can effectively handle customer inquiries and resolve issues efficiently.

Strong proficiency in English, both written and spoken, is essential for this role.

Responsibilities
  • Handle inbound and outbound calls professionally and provide accurate information to customers.
  • Resolves customer complaints through effective problem-solving and empathetic communication.
  • Research and retrieve information across systems to meet customer needs.
  • Document interactions accurately and process claims in a timely manner.
  • Guide customers through options to find the best solutions for their concerns.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members when necessary.
  • Stay current with training, updates, and program knowledge to deliver exceptional service.
Qualifications
  • Candidates must be at least 18 years old and have a high school diploma or equivalent.
  • Prior call center experience and work-from-home background are highly valued.
  • Strong command of the English language is required for effective communication.
  • Typing speed of 20+ WPM and high-speed internet connection are necessary for successful performance.
  • Basic proficiency in Microsoft Office and familiarity with Windows operating systems are also expected.
Benefits & Compensation

This role offers a competitive compensation package based on experience, along with a range of benefits and incentives to support our team members' growth and well-being.

  • HMO coverage and dependent care options are available to ensure our employees' health and wellness.
  • Meal during training, career growth opportunities, and performance bonuses are just a few ways we reward our team members' hard work and dedication.
Equal Opportunity Employer

As an equal opportunity employer, we prohibit discrimination and harassment of any kind and welcome candidates from diverse backgrounds to apply.

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